Client Services Specialist — Lab & Customer Support

Eurofins US Network; New Berlin (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Life and disability insurance

401(k) match

Paid vacation and holidays

Job summary

Eurofins USA Food Testing in New Berlin, WI, is seeking a Client Service Representative to manage communications between the laboratory and clients, handle sample intake, scheduling, and invoicing, and coordinate with partner labs to ensure timely COA releases.

The role requires at least 1 year in client services, proficiency in Microsoft Office, familiarity with ISO 17025 and related guidelines, and an associates degree in a chemistry-related field preferred.

Qualifications

• At least 1 year in client services.
• Microsoft Office (Outlook, Excel, etc).
• Knowledge of ISO 17025, DEA, EPA, FDA and related guidance.
• Associates degree in Chemistry or related field preferred

Responsibilities

• Manage routine communications between the customer and the laboratory.
• Answer phones, process mail, greet clients.
• Route couriers for sample pickups.
• Receive samples from clients via parcel services, couriers and in-person drop-off.
• Confirm and document sample conditions on receipt.
• Provide sampling supplies as needed to the customer.
• Coordinate intercompany communication and sample coordination.
• Clarify client requests for services.
• Enter new client information into systems.
• Register incoming samples and validate information.
• Route samples to storage locations and notify analysts for special handling.
• Create and maintain reference quotations.
• Coordinate client conference calls as needed with technical groups.
• Assist in management of invoices for client billing.
• Manage outsourced samples with partner Eurofins laboratories to ensure timely COA release
• Coordinate outgoing shipping for ESFA and create return labels
• Attach documents to samples in LIMS
• Reach out to customers to collect overdue payments
• Submit results to WDNR for EDD testing
• Maintain safety, attendance and punctuality

Skills

Client services

Microsoft Office

Regulatory knowledge

Education

Associates degree in Chemistry or related field

Tools

LIMS

Job description

Eurofins USA Food Testing in New Berlin, WI, is seeking a Client Service Representative to manage communications between the laboratory and clients, handle sample intake, scheduling, and invoicing, and coordinate with partner labs to ensure timely COA releases.

The role requires at least 1 year in client services, proficiency in Microsoft Office, familiarity with ISO 17025 and related guidelines, and an associates degree in a chemistry-related field preferred.