Client Services Specialist - In-Office Credit Support

Credit Control, LLC.; Earth City (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Paid training

Vision insurance

Retention Bonus

Professional Development Grant Program

Job summary

Credit Control, LLC. is seeking a detail-oriented Client Services Representative to support client accounts, handle correspondence, and perform account-processing activities in Earth City, MO. The role emphasizes accuracy, timely processing, and collaboration across departments.

The position is full-time, in-person, with opportunities for growth, training, and professional development. Candidates should be proficient in MS Office and comfortable navigating multiple computer systems.

Qualifications

• High school diploma or equivalent required.
• Strong reading comprehension and written communication skills.
• Excellent attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to research information and follow detailed procedures.
• Ability to manage multiple tasks and changing priorities.
• Comfortable learning and working in multiple computer systems.
• Proficiency with email and Microsoft Office, including Word and Excel.
• Administrative, data processing, financial services, accounts receivable, insurance, banking, medical billing, or similar experience is a plus.
• Previous collections or client-support experience is helpful but not required.

Responsibilities

• Review, research, and process account information accurately and efficiently.
• Process consumer correspondence received through mail, email, text, and other communication channels.
• Research and process validation-of-debt requests and supporting documentation.
• Update account records and information within company systems.
• Prepare correspondence, reports, documentation, and other client deliverables.
• Respond to requests using established procedures, templates, and client-specific requirements.
• Work with Operations, Compliance, and other departments to research and resolve account or client requests.
• Manage multiple assignments while meeting established deadlines and quality expectations.
• Follow company, client, and regulatory requirements when handling account information.
• Protect confidential consumer and client information.

Skills

Attention to detail

Organizational skills

Written communication

Research skills

Multitasking

MS Office (Word/Excel)

Customer support

Reading comprehension

Education

High school diploma or equivalent

Tools

Microsoft Excel

Email platforms

Job description

Credit Control, LLC. is seeking a detail-oriented Client Services Representative to support client accounts, handle correspondence, and perform account-processing activities in Earth City, MO. The role emphasizes accuracy, timely processing, and collaboration across departments.

The position is full-time, in-person, with opportunities for growth, training, and professional development. Candidates should be proficient in MS Office and comfortable navigating multiple computer systems.