Onsite Inbound Customer Service Specialist

Equifax; Denver (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

Equifax is seeking a Customer Service Representative to join our team in Earth City, MO. This full-time, onsite role handles inbound inquiries about Equifax Workforce Solutions services and automated systems via phone and email.

The position requires a High School diploma or GED and at least 6 months of customer-facing experience; proficiency with Microsoft Office, Word, Excel, and Outlook is preferred. Candidates must work well under deadlines and maintain data accuracy.

Qualifications

• High School diploma or GED required.
• 6 months of customer-facing experience preferred.
• Ability to type 35 WPM; comfortable with basic data entry.

Responsibilities

• Establish rapport with callers and gain their confidence.
• Deliver excellent customer service and strive to exceed customer expectations.
• Document details of client interaction into the system while on the phone.
• Follow a script and security procedures when handling calls.
• Escalate issues through appropriate channels when needed.

Skills

Customer service

Attention to detail

Communication

Phone etiquette

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Outlook

Job description

Equifax is seeking a Customer Service Representative to join our team in Earth City, MO. This full-time, onsite role handles inbound inquiries about Equifax Workforce Solutions services and automated systems via phone and email.

The position requires a High School diploma or GED and at least 6 months of customer-facing experience; proficiency with Microsoft Office, Word, Excel, and Outlook is preferred. Candidates must work well under deadlines and maintain data accuracy.