Customer Service Representative

Exacta Land Surveyors LLC; Cleveland (OH); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive Salary

Medical/Dental/Vision Insurance

401(k) with company match

Paid Time Off

Childbirth Recovery Leave

Seven Paid Holidays

Job summary

Exacta Land Surveyors LLC, a leading land surveying company, is seeking a CSR Support to enhance service delivery and customer interactions. This hybrid role involves diverse administrative tasks, a commitment to client satisfaction, and fostering effective internal relationships. Ideal candidates will possess strong communication skills, significant organizational abilities, and a proactive approach to problem-solving. Join a mission-driven team that values integrity and professional development, offering competitive pay and comprehensive benefits.

Qualifications

• Minimum of two years of related administrative experience.
• Proficient in Microsoft Office and Google Suite.
• Experience in customer service and ability to multitask effectively.

Responsibilities

• Answer and route phone calls, providing information and taking messages.
• Organize electronic files and documentation.
• Greet and assist visitors and customers.

Skills

Communication

Organization

Time Management

Problem Solving

Detail-oriented

Education

High School Diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

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Description:

EXACTA Land Surveyors, is one of the nation's premier residential and commercial land surveying companies. Exacta provides services in Ohio, Illinois, Indiana, Maryland, New Jersey, Virginia, Florida, and Texas. Services include all types of residential, commercial, construction and ALTA/NSPS surveys with a commitment of accurate and timely delivery to our clients. Our surveys provide an important component for real estate type transactions involving buyers and sellers, title companies, lenders, attorneys, and real estate agents.

CSR Support Position Summary

This position is responsible for a variety of tasks including the routing of phone calls on a multi-line phone, conducting online research, and processing orders on a proprietary software system. The right candidate will be an outstanding communicator with an unwavering positive outlook and a strong ability to multitask. A keen eye for detail and commitment to providing exceptional service with each client interaction will be a key to success. This job occasionally requires the employee to stand, walk, use hands, tools, controls, reach with arms, read, talk or hear. The employee may lift and/or move up to 5 - 10 pounds occasionally. Specific vision abilities include close vision and the ability to adjust focus.

Position Schedule

This is a hybrid position. Team member will report to the Corporate office at 1500 W 3rd St, MZ130, Cleveland, OH 44113 a minimum of 3 days a week as scheduled by the supervisor.

Requirements:

CSR Support Position Responsibilities

• Answer, screen, or forward calls, providing information, taking, and distributing messages.
• Prioritize requests to meet deadlines.
• Organize and prepare electronic files folders, ensuring all documentation required is correct.
• Create and modify documents and emails utilizing Microsoft Office—Word, Excel, Access, Outlook.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Perform administrative support tasks.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries; file and maintain records.
• Process and prepare memos, correspondence, or other documents.
• Fully adhere to company policies, procedures, and work directives.
• Resolve internal/external customer issues in a prompt and professional manner.
• Establish and maintain effective working relationships with other employees, managers, clients, and other parties as related to company services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical, and professional manner.

CSR Support Skills and Experience

• High School Diploma or equivalent with a minimum of two (2) years of related administrative experience.
• Proficient in Microsoft Office including Excel and other job-related software/e-technology/cloud-based solutions.
• Able to communicate and respond to questions in a professional and knowledgeable manner ensuring positive business outcomes; assertive problem-solver and action-oriented team player. Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service.
• Proficient in the independent application and use of job-related software/e-technology/cloud-based solution.
• Computer savvy with Google Suite and Microsoft Office Suite proficiency.
• Detail-oriented.
• Organization and time management skills.
• Written and verbal communication skills.
• Collaborative and team building ability.
• Must be able perform tasks and solve problems with a high degree of independence.
• Commitment to integrity and the company and adheres to company ethics, code of conduct, and all applicable policies and procedures.

Company Benefits CSR Support

• Competitive Salary
• Medical/Dental/Vision Insurance
• Company Sponsored Life & Disability Insurance
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account
• 401(k) with company match
• Seven Paid Holidays per calendar year
• Paid Time Off
• Childbirth Recovery Leave

Pay commensurate with experience.

EXACTA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Exacta Employee Value Proposition

Exacta offers a fulfilling career where your contributions are valued, and you can make a difference. Exciting career advancement opportunities, a clear path for professional development, competitive pay and benefits are available for each team member.

Exacta is a mission and values driven organization. At our core, is Exacta's mission to “provide peace of mind to our clients to make their lives easier". We perform that mission with a commitment to always doing the right thing – for our clients, for our team members and for the community.

Join our rapidly growing company where you'll be surrounded by colleagues who care, and who will inspire and challenge you every day!

Exacta – Unlimited Boundaries!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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