Client Services Specialist | Fast-Paced Support

Seatown; Washington; On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO

Vacation time

Paid holidays

Health Savings Account

401k match

Prizes & giveaways

Break room

Ongoing training

Onsite gym

Employee focused culture

Job summary

Seatown is hiring a Client Services Representative to be the friendly voice helping clients navigate their needs and ensuring a seamless experience. You will engage with clients promptly, resolve inquiries, and build lasting relationships in a fast-paced environment.

Responsibilities include handling high call volumes, booking appointments, and maintaining accurate records while meeting productivity standards. A background in HVAC/plumbing is a plus and Spanish language skills are welcome.

Qualifications

• 1–2 years of Call Center experience preferred.
• Weekend availability: 7am–6pm (8hr or 10hr shifts).
• HVAC & Plumbing Industry experience is a plus.
• Typing speed of at least 45 wpm.
• Dedicated to providing superior client service.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong judgment skills to make sound business decisions.
• Proficient in Microsoft Suite; SERVICE TITAN a plus.
• Bilingual Spanish is a plus.
• Consent to a pre-employment background check.

Responsibilities

• Receive a high volume of inbound calls and book appointments at a high conversion rate.
• Identify client requests quickly and provide effective solutions, de-escalating concerns.
• Apply critical thinking to solve client issues with sound judgment.
• Maintain a complete understanding of our portfolio of products and services.
• Enter accurate and detailed records of client interactions while multi-tasking calls.
• Meet productivity standards and follow call flows and scripts.

Skills

Call center experience

Typing speed 45 wpm

Bilingual Spanish

Multitasking

Judgment skills

Microsoft Suite

Tools

SERVICE TITAN

Microsoft Office

Job description

Seatown is hiring a Client Services Representative to be the friendly voice helping clients navigate their needs and ensuring a seamless experience. You will engage with clients promptly, resolve inquiries, and build lasting relationships in a fast-paced environment.

Responsibilities include handling high call volumes, booking appointments, and maintaining accurate records while meeting productivity standards. A background in HVAC/plumbing is a plus and Spanish language skills are welcome.