Client Services Specialist: Fast-Paced Support

Seatown; Mukilteo (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Savings Account

401k with company match

Paid Holidays

Job summary

Seatown Electric Plumbing Heating and Air is seeking a Client Services Representative to deliver outstanding service to our customers in Washington. You will handle a high volume of calls, book appointments, and resolve inquiries with professionalism, aiming to create a seamless, positive experience for every client.

This role requires strong communication, typing speed of at least 45 wpm, and the ability to multitask in a fast-paced environment.

Qualifications

• 1-2 years of Call Center experience preferred
• Able to communicate clearly and professionally with clients
• Typing speed of at least 45 wpm and accurate data entry

Responsibilities

• Receive a high volume of inbound calls and book appointments with high conversion
• Identify client needs quickly and provide effective solutions, de-escalating concerns
• Use critical thinking to resolve issues and advise on best solutions
• Maintain understanding of our product portfolio and services
• Enter accurate notes of client interactions while multi-tasking calls
• Meet productivity standards and adhere to call scripts and flows

Skills

Customer service

Call center

Bilingual Spanish

Typing 45 wpm

Microsoft Office

Service Titan

Tools

Microsoft Suite

SERVICE TITAN

Job description

Seatown Electric Plumbing Heating and Air is seeking a Client Services Representative to deliver outstanding service to our customers in Washington. You will handle a high volume of calls, book appointments, and resolve inquiries with professionalism, aiming to create a seamless, positive experience for every client.

This role requires strong communication, typing speed of at least 45 wpm, and the ability to multitask in a fast-paced environment.