Client Services Specialist

Seatown; Lynnwood (WA); On-site; USD 54,443,000 - 71,635,000; Full time

Benefits offered by this job

PTO accrual

Vacation days (3–7 days)

Health Savings Account

401k with company match

Ongoing training

Onsite gym

Job summary

Seatown is seeking a Client Services Representative in Lynnwood, WA to handle a high volume of calls, guide clients through their needs, and book appointments with care. You will resolve inquiries with a friendly, professional approach and contribute to a positive customer experience.

The role emphasizes fast-paced problem solving, accurate record-keeping, and maintaining product knowledge to deliver top-tier client service. Weekend shifts and health benefits are part of the package.

Qualifications

• 1–2 years of Call Center experience preferred.
• Weekend availability: 7am–6pm with 8 or 10 hour shifts.
• HVAC & Plumbing industry experience is a plus.
• Typing speed of at least 45 wpm.

Responsibilities

• Receive high volume inbound calls and book appointments.
• Identify client needs and provide effective solutions; de-escalate when needed.
• Maintain accurate records of client interactions and actions taken.
• Gain understanding of product/services portfolio to assist clients.

Skills

Call Center experience

Typing speed 45 wpm

Bilingual Spanish (plus)

Strong client service mindset

Tools

Microsoft Office

ServiceTitan (plus)

Job description

Seatown is seeking a Client Services Representative in Lynnwood, WA to handle a high volume of calls, guide clients through their needs, and book appointments with care. You will resolve inquiries with a friendly, professional approach and contribute to a positive customer experience.

The role emphasizes fast-paced problem solving, accurate record-keeping, and maintaining product knowledge to deliver top-tier client service. Weekend shifts and health benefits are part of the package.