Client Services Specialist: Debt Relief & Retention

Citizens Debt Relief, LLC; New York (NY); On-site; USD 27,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Job summary

Citizens Debt Relief is seeking a motivated Client Service Representative in New York City. You will help clients with inquiries, build relationships, and coordinate servicing for a large client portfolio.

The role demands effective communication, the ability to multitask, and collaboration with other departments to resolve issues. Salary starts at $30,000 per year with paid time off and a Monday–Friday schedule.

Qualifications

• Strong communication with clients.
• Ability to multitask and stay organized in a fast-paced environment.
• Collaborate with other departments to resolve inquiries.

Responsibilities

• Manage servicing of existing clients, handling inquiries and escalated payment issues.
• Ensure timely collection of statements and documentation for servicing.
• Follow guidelines due to CFPB/FRB changes and regulatory requirements.
• Determine reasons for cancellations and actions to retain clients.
• Handle a high volume of calls for a large client base.
• Maintain extensive knowledge of firm’s product offerings.

Skills

Customer service

Multitasking

Organization

Team player

Positive attitude

Job description

Citizens Debt Relief is seeking a motivated Client Service Representative in New York City. You will help clients with inquiries, build relationships, and coordinate servicing for a large client portfolio.

The role demands effective communication, the ability to multitask, and collaboration with other departments to resolve issues. Salary starts at $30,000 per year with paid time off and a Monday–Friday schedule.