Client Services Specialist — Customer Advocate & Upsell Pro

Office Depot, Inc.; Itasca (IL); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance/Prescription Drugs

Vision Insurance

Flexible Work Schedules

Paid Time Off

401(k) and Roth Savings Plans

Job summary

Office Depot, Inc. in Itasca, IL is seeking a Customer Services Representative to deliver superior service in order entry, bid processing, product information, outbound follow-up, and issue resolution. You will coordinate with internal teams to meet customer needs and identify add-on opportunities.

Requirements include an Associate degree or equivalent experience and 1–2 years of experience. Strong teamwork, prioritization, active listening, and attention to detail are essential.

Qualifications

• Associate degree or equivalent experience and 1–2 years of experience.

Responsibilities

• Handle order entry and bid processing
• Disseminate product and service information
• Outbound sales/service follow-up
• Resolve general customer issues and requests
• Liaise between external customers and internal teams

Skills

Team collaboration

Prioritization

Active listening

Attention to detail

Education

Associate degree or equivalent experience

Job description

Office Depot, Inc. in Itasca, IL is seeking a Customer Services Representative to deliver superior service in order entry, bid processing, product information, outbound follow-up, and issue resolution. You will coordinate with internal teams to meet customer needs and identify add-on opportunities.

Requirements include an Associate degree or equivalent experience and 1–2 years of experience. Strong teamwork, prioritization, active listening, and attention to detail are essential.