Part -time Retail Sales Associate

Office Depot Deutschland GmbH; Schaumburg (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

Office Depot is seeking a Solutions Advisor in Schaumburg to deliver total solutions across Technology, Services, Furniture and Print. You will build strong customer relationships, educate on products, and drive sales through proactive engagement and effective selling techniques.

In this full-time role, you will also handle cashier duties, assist with merchandise presentation, and support store initiatives while coaching colleagues and ensuring policy compliance.

Qualifications

• High School diploma or equivalent required

Responsibilities

• Engage customers to promote total solutions across Tech, Services, Furniture and Print
• Build and maintain customer relationships as a trusted advisor
• Promote selling principles to drive total offerings
• Perform cashier duties and POS transactions
• Support merchandise presentation and store signage
• Assist in training associates and coach others
• Ensure compliance with policies and loss prevention
• Back up co-working manager when needed

Skills

Sales experience

Customer service

Interpersonal skills

Communication skills

Technology/Print knowledge

POS system proficiency

Adaptability

Coaching others

Education

High School diploma

Tools

POS register system

Print equipment

Job description

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At Office Depot, the Solutions Advisor is a full-time role, providing “total solutions” to our customers encompassing Technology, Services, Furniture and Print offerings. The Solutions Advisor will quickly build & maintain customer relationships and become a trusted advisor by utilizing training of Technology products/services and print offerings.

The Solutions Advisor will demonstrate a passion for the brand, technology products, furniture, services, print and other services/products offered to our customers. The Solutions Advisor will utilize Office Depot's proven sales principles to proactively engage customers, drive the sales of our total offerings, and properly assess customer needs to ensure satisfaction in every interaction.

The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.

Primary Responsibilities:

• Proactively acknowledges and engages every customer to ensure a positive customer experience. Utilizes and understands the selling program to promote the sale of the best solution as well as additional product and/or services solutions. Maintains awareness of planned advertisements and promotions.
• Able to evaluate the customer’s needs to determine what additional offerings or services that a customer may need in addition to determining if a customer should be referred to the Contract Sales organization.
• Provides exceptional customer service by educating customers about Office Depot products and services. Effectively utilizes communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
• Performs duties as cashier, provides logistics support, stocking, restocking, down stocking, inventory control, cleaning the store and protecting company assets.
• Works to continually develop personal selling skills and specialized product knowledge through sales and service tools provided. Drives Technology, Tech Services, Furniture and Print sales by supporting all related current programs, new product launches and special initiatives.
• Trains and coaches new/existing associates on the use of new products and tools and/or selling program.
• Ensures compliance with company policies, procedures and practices; and supports company loss prevention efforts.
• When not assisting customers, performs merchandise-related activities to ensure merchandise presentation guidelines are met through implementing plan-o-gram changes and updates, merchandise set and price changes. Sets weekly ads, including price changes, and any associated updates to store signage or POP materials.
• Performs other duties as assigned. For Stores with Co-working, will back up Co-working manager in the operational execution of the co working department, as needed.

Education & Experience:

• High School diploma or equivalent education preferred
• Minimum 2 year experience in related field
• 2 Years Sales and/or Customer Services experience
• Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information/merchandise through POS register system
• Basic computer skills
• Must be knowledgeable in the Technology and Print area
• Must possess strong selling skills
• Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
• Must be adaptable to a changing environment
• Must be able to coach and train others in a professional environment
• Possess excellent verbal and written communication skills
• Positive and Engaging
• Action Oriented