Rep., Client Services (CPD)

Office Depot, Inc.; Itasca (IL); On-site; USD 21,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance/Prescription Drugs

Vision Insurance

Flexible Work Schedules

Paid Time Off

401(k) and Roth Savings Plans

Job summary

Office Depot, Inc. in Itasca, IL is seeking a Customer Services Representative to deliver superior service in order entry, bid processing, product information, outbound follow-up, and issue resolution. You will coordinate with internal teams to meet customer needs and identify add-on opportunities.

Requirements include an Associate degree or equivalent experience and 1–2 years of experience. Strong teamwork, prioritization, active listening, and attention to detail are essential.

Qualifications

• Associate degree or equivalent experience and 1–2 years of experience.

Responsibilities

• Handle order entry and bid processing
• Disseminate product and service information
• Outbound sales/service follow-up
• Resolve general customer issues and requests
• Liaise between external customers and internal teams

Skills

Team collaboration

Prioritization

Active listening

Attention to detail

Education

Associate degree or equivalent experience

Job description

Enter a Zip Code or City & Select a Location

Location: 800 W Bryn Mawr Ave, Itasca, IL, United States
Date Posted: Jul 23, 2026
Requisition Number: 103990

The primary role of the Client Services Representative (CSR) is to be responsible for delivering superior customer service in all customer interactions, such as: order entry and bid processing, dissemination of product and service information, outbound sales/service follow-up, and resolution of general customer issues and requests. This person is responsible to resolve all basic internal and external customer issues as well as identifying add-on business opportunities. The CSR will act as liaison between external customer and internal organization and will work to gather and compile customer database and follow-up information.

Qualifications

Associate’s degree or equivalent experience and minimum 1-2 years’ experience.

Other Information

• Must possess the ability to effectively work as a team member in a professional work environment; must demonstrate sound judgment.
• Must be able to plan, prioritize and implement detailed instructions in a timely and efficient manner with exceptional organizational skills.
• Must possess the ability to listen actively, analyze customer and employee needs through effective communication and listening skills.
• Must be detail-oriented, with the ability to quickly organize, multi-task and process paperwork in a fast-paced environment.

Office Depot and OfficeMax is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity and expression), ancestry, national origin, citizenship status, marital status (including registered domestic partnership status), age, physical or mental disability, medical condition, genetic information, military and veteran status, sexual orientation or any other characteristic protected by federal, state or local law.

We will consider for employment qualified applicants with arrest and conviction records.

Pay, Benefits & Work Schedule: The salary range for this role is $15.20/hour to $25.84/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

At Office Depot OfficeMax, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Here’s a look into what we offer:

Physical:

• Medical Insurance/Prescription Drugs
• Vision Insurance
• Flu shots

Emotional:

• Support Programs
• Employee Assistance Program (EAP)

Work-Life:

• Location Events & Activities
• Recognition & Rewards Programs
• Flexible Work Schedules
• Paid Holidays (as applicable by business unit)
• Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
• Paid Parental Bonding
• Adoption Reimbursement
• Fertility Treatment Discounts
• 401(k) and Roth Savings Plans
• Savings Plan Employer Match
• HSA Employer Match
• Discount Center
• Employee & Dependent Life and Accidental Death & Dismemberment
• Short & Long-Term Disability
• Enjoy more control over your pay schedule with DailyPay