Client Services Specialist: Benefits & Claims Expert

Brown & Brown; Florida; In loco; USD 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

Brown & Brown is seeking a Client Services Specialist to join our growing team. The CSS provides responsive, solution-oriented assistance for daily service needs, including claims and billing support for client employees and members.

Success in this role requires being well-versed in employee benefits (medical, dental, vision, life, disability, FSA, HSA, HRA) and strong client relationship management and data-entry skills.

Competenze

• Minimum of two years of professional experience in customer services, sales, HR, insurance, or related field.
• Valid Florida Life, Health & Variable Annuities 2-15 license or the ability to obtain one within first 90 days of employment is required.

Mansioni

• Establish and maintain excellent working relationships with clients and insurance partners.
• Resolve clients’ escalated and complex issues relative to billing and member eligibility, claims resolution, benefit verification, medical authorizations, and general benefit inquiries.
• Provide ongoing support and guidance to clients and their employees on benefit(s) matters throughout the year.
• Assist with the execution of Employee Benefit Highlight (EBH) booklets for all clients on an annual basis. Update booklet content and work with in-house graphics and client service teams to ensure timely production and delivery of booklets.
• Enter employee eligibility into insurance partner systems on behalf of clients.
• Assist with completing open enrollment eligibility spreadsheets as needed.
• Complete special projects as assigned, including coordinating with vendors for benefit fairs and performing data entry for claims audits.
• Represent the organization at client-onsite benefit and wellness fairs.
• Documents all CRM system issues to support use and tracking.

Conoscenze

Benefits administration

Billing & claims

Client relations

Data entry

CRM systems

MS Office

Formazione

Florida Life, Health & Variable Annuities 2-15 license

Strumenti

MS Office Suite

Descrizione del lavoro

Brown & Brown is seeking a Client Services Specialist to join our growing team. The CSS provides responsive, solution-oriented assistance for daily service needs, including claims and billing support for client employees and members.

Success in this role requires being well-versed in employee benefits (medical, dental, vision, life, disability, FSA, HSA, HRA) and strong client relationship management and data-entry skills.