Client Services Specialist

The Ford Agency, Inc.; Washington (District of Columbia); On-site; USD 45,000 - 55,000; Full time

Job summary

The Ford Agency, Inc. is actively recruiting a Client Services Specialist to join a large global law firm in the DC area. This role focuses on delivering high-quality service to the lawyers, clients, staff, and visitors at the conference center, ensuring accurate and timely communication.

You will schedule meetings, book rooms, coordinate catering and A/V, respond quickly to requests, and handle EMS data. This is a solid opportunity for a recent graduate seeking broad exposure to business

Qualifications

• Bachelor's degree required.
• Hospitality or customer service experience a plus.
• Proficient in MS Office and strong communication skills.

Responsibilities

• Schedule meetings and book conference rooms for attorneys, staff, and clients.
• Coordinate catering, conference room setup, and A/V/equipment with IT and other teams.
• Respond to internal and external requests promptly.
• Enter information into the event management system (EMS).
• Serve as first point of contact for clients and visitors.

Skills

MS Office

Customer service

Professional communication

Education

Bachelor's degree

Tools

EMS

Job description

The Ford Agency is actively recruiting for a professional Client Services Specialist to join a large global law firm in their DC office. The Client Services Specialist will provide high quality service to the lawyers, clients, staff, and visitors who require conference center services. This role will ensure the accurate and timely communication to and from lawyers, clients, staff, and visitors and those departments involved in providing service to the conference center. This is a rare opportunity for recent college graduates to take on a role that will give them a broad foundation on the ins and outs of the business world and set the stage for a successful future career.

Responsibilities Include:

• Schedule meetings and book conference rooms for attorneys, staff, and clients
• Coordinate and arrange catering, set up conference rooms, and coordinate with IT and other teams for A/V and other equipment needs
• Respond to internal and external requests in a timely manner
• Enter information into the event management system (EMS)
• Serve as first point of contact for clients and visitors
• Assist staff with administrative tasks and other projects

Qualifications Include:

• Bachelor's degree
• Professional office exposure
  • Experience in the hospitality or customer service arena a plus
• Proficient in MS Office
• Strong customer service skills
• Professional communication skills

Compensation:

• 50K

Candidates for this position must be based in DC, MD, or VA area or have independent plans for relocation.

The Ford Agency is a recruiting firm based in Washington, DC. We represent a broad range of organizations including: non-profits, associations, legal, consulting, and government relations firms. This position is an opening with one of our clients.