CLIENT SERVICES SPECIALIST

FRIENDSHIP HOUSE; United States; On-site; USD 25,000 - 39,000; Full time

Job summary

Friendship House is seeking a dedicated front desk administrative professional to support client check-in/out, scheduling, and reminder calls in a healthcare setting. You will maintain a welcoming environment, manage patient flow, and assist with coordination of care and documentation.

Ideal candidates will have strong communication skills, empathy, and the ability to stay calm under pressure while handling sensitive information with confidentiality.

Qualifications

• High school diploma or equivalent required.
• Healthcare or administrative support experience preferred.
• Strong interpersonal and communication skills are essential.

Responsibilities

• Assist with client check-in and check-out.
• Schedule and reschedule client appointments as needed.
• Make reminder calls for upcoming medical appointments.
• Make reminder calls for intake appointments and coordinating arrival.
• Contact clients in case of provider cancellations or changes.
• Assist with coordinating information for discharge decisions.
• Cover front desk during breaks or absences.
• Provide a welcoming and supportive presence in waiting areas.
• Assist with measuring height, weight, and BMI during medical visits.
• Coordinate with community contacts for records and coordination of care.
• Monitor client behavior and report concerns.
• Follow clinic policies to ensure safety and confidentiality.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Calm under pressure

Empathy

Education

High school diploma or equivalent

Job description

• Assist with client check-in and check-out processes.
• Schedule and reschedule client appointments as needed.
• Make reminder calls for upcoming medical appointments.
• Make reminder calls for the intake appointments and planning to meet the client upon their arrival, reducing the anxiety of entering a new clinic.
• Contact clients in the event of provider cancellations or changes.
• Assist with coordinating information for final decision making regarding the request for discharge.
• Cover the front desk during breaks, absences, or as assigned.
• Provide a welcoming and supportive presence for clients in waiting areas.
• Assist with measuring height, weight, and BMI for medical appointments.
• Assist with community contacts related to requesting records, tracking blood work, contacting schools, etc. to assist with coordination of care and service delivery.
• Monitor client behavior in public spaces and report concerns to appropriate personnel.
• Adhere to clinic policies and procedures to ensure client safety and confidentiality.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Previous experience in healthcare, behavioral health, or administrative support preferred.
• Strong interpersonal and communication skills.
• Patience, empathy, and the ability to stay calm under pressure.
• Professional, compassionate, and respectful demeanor.