CLIENT SERVICES SPECIALIST

Friendship-House; Carbondale (PA); On-site; USD 19,000 - 25,000; Full time

Job summary

Friendship-House in Carbondale, PA seeks a friendly front desk assistant to support clients through check-in/out, scheduling, and basic intake tasks. You will create a welcoming environment in the waiting area and coordinate with healthcare staff to ensure smooth service delivery.

The role emphasizes empathy, calm communication, and strict adherence to safety and confidentiality policies. Prior experience in healthcare or admin support is preferred; you will cover the front desk during breaks

Qualifications

• Experience in healthcare, behavioral health, or administrative support preferred.
• Strong interpersonal and communication skills.

Responsibilities

• Assist with client check-in and check-out processes.
• Schedule and reschedule client appointments.
• Make reminder calls for medical appointments.
• Make reminder calls for intake appointments and plan to meet the client upon arrival to reduce anxiety.
• Coordinate information for discharge decisions.
• Cover the front desk during breaks, absences, or as assigned.
• Provide welcoming and supportive presence in waiting areas.
• Assist with measuring height, weight, and BMI for medical appointments.
• Coordinate community contacts for records, tracking blood work, and scheduling coordination.
• Monitor client behavior in public spaces and report concerns.
• Adhere to clinic policies and confidentiality.
• Perform other duties as assigned.

Skills

Interpersonal communication

Patience

Empathy

Calm under pressure

Education

High school diploma or equivalent

Job description

Assist with client check-in and check-out processes.Schedule and reschedule client appointments as needed.Make reminder calls for upcoming medical appointments.Make reminder calls for the intake appointments and planning to meet the client upon their arrival, reducing the anxiety of entering a new clinic.Contact clients in the event of provider cancellations or changes.Assist with coordinating information for final decision making regarding the request for discharge.Cover the front desk during breaks, absences, or as assigned.Provide a welcoming and supportive presence for clients in waiting areas.Assist with measuring height, weight, and BMI for medical appointments.Assist with community contacts related to requesting records, tracking blood work, contacting schools, etc. to assist with coordination of care and service delivery.Monitor client behavior in public spaces and report concerns to appropriate personnel.Adhere to clinic policies and procedures to ensure client safety and confidentiality.Perform other duties as assigned.High school diploma or equivalent.Previous experience in healthcare, behavioral health, or administrative support preferred.Strong interpersonal and communication skills.Patience, empathy, and the ability to stay calm under pressure.Professional, compassionate, and respectful demeanor.