Client Services Specialist

University of California, Riverside; Riverside (CA); On-site; USD 68,000 - 109,000; Full time

Job summary

University of California, Riverside is recruiting for the Client Services Specialist on the main campus. This role serves as the primary contact for campus inquiries, manages work orders, and ensures accurate funding and prioritization of service requests within Facilities Services.

Under supervision, you will support KPI reporting, train student workers, maintain SOPs, and coordinate communications to campus staff and vendors, ensuring timely responses and effective customer service.

Qualifications

• Serve as the designated point of contact for campus inquiries, work orders, and service requests.
• Analyze requests to prioritize work orders and ensure proper funding.
• Assist in recruitment and training of Student workers.

Responsibilities

• Manage the intake and review of service requests from multiple channels.
• Coordinate with facilities teams to delegate work orders to appropriate units.
• Support KPI reporting and update SOPs for intake processes.

Job description

Overview

Job ID 36210591

Category Campus Facilities and Support Services

Organization Facilities Planning Design & Const

Department Client Support Services

Location Main Campus - UCR

Salary $68,361 - $109,244

Date Posted August 12, 2025

Application Deadline Open Until Filled

Schedule 7:30am - 4:30pm

Full/Part Time Full-time(100%)

Level of Supervision General Supervision

Personnel Program Code Professional & Support Staff

Other Information Qualifies for Employee Referral Bonus: No

UC Internal Job: No

Position Information

UC Riverside's Facilities Services is recruiting for the Client Services Specialist. The full salary range for the Client Services Specialist is $32.74 - $52.32 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.Under the general supervision of the Director of Client Support Services, the Client Services Specialist serves in a critical customer service focused role as the designated point of contact in Facilities Services for all incoming inquiries, work orders, and service requests from campus. Maintains knowledge and understanding of the Campus Guide to Services and all Service Level Agreements (SLA), skilled trades, and general facilities services provided in order to interpret the customer’s needs, and successfully manage the work order intake and review process for Facilities Services. Responsible for consolidating a high volume of service requests from a variety of contact points including the online work order system, phone, email and direct communication from campus staff and visitors. Analyzes service requests and ensures all requests for services are properly prioritized, assigned, and reviewed for accurate funding in order to delegate work order to the appropriate unit of Facilities Services, including various skilled trades, custodial services, landscape services, resource management, etc. Manages the flow and follow up of inquiries from campus customers to ensure timely response and escalation, as needed. Collaborates with the Client Support Services team to drive timely work order intake and review process in support of providing KPI’s to FS leadership. With direction, manages the Client Support Services Student worker program; participates in the recruitment and selection process, provides training and daily guidance, and directs work assignments, as appropriate. Provides communication support and issues emergency notifications to essential staff and campus customers, accurately maintains communication tools such as building distribution lists, and continuously reviews and updates existing and newly developed Standard Operating Procedures (SOP) in relation to intake and customer support. Oversees day-to-day general office administration including distribution of departmental mail, secure distribution of customer keys, support for facilities vendors, and performs other client service support duties as needed.Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.