Client Support Services Process Analyst

University of California, Riverside; Riverside (CA); On-site; USD 76,000 - 137,000; Full time

Job summary

UC Riverside's Facilities Services is recruiting for the Client Support Services Process Analyst on the Main Campus. The full salary range listed is substantial, reflecting responsibilities in data analytics, work order and asset management systems, and process improvements to deliver a responsive campus experience.

The analyst will design KPIs, monitor performance, and prepare reports to support strategic planning across facilities units.

Responsibilities

• Data analytics across work order, asset management and related systems within Facilities Services.
• Develops and recommends KPI metrics; monitors and reports on operational performance.
• Collaborates to standardize processes and improve end-to-end service delivery for the campus community.

Job description

Priority Application Deadline: 08/15/2025

Overview

Job ID 36199966

Category Campus Operations and Facilities

Organization Facilities Planning Design & Const

Department Client Support Services

Location Main Campus - UCR

Salary $75,900 - $137,300

Date Posted August 1, 2025

Application Deadline Open Until Filled

Schedule 7:30AM - 4:30PM

Full/Part Time Full-time(100%)

Level of Supervision Supervision

Personnel Program Code Professional & Support Staff

Other Information Qualifies for Employee Referral Bonus: No UC Internal Job: No

Position Information

UC Riverside's Facilities Services is recruiting for the Client Support Services Process Analyst. The full salary range for the Client Support Services Process Analyst is $36.35 - $65.76 per hour. We base salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.The Client Support Services Process Analyst maintains, develops and manages data analytics and process improvements across Facilities Services to facilitate the delivery of a customer experience which is responsive, engaging and adaptable for all members of the campus community. This position is responsible for supporting data analytics related to all work order, asset management and other data gathering systems within Facilities. This role must have the ability to possess extensive knowledge about service offerings and processes such as work intake, follow up, work routing and customer outreach/engagement; facilitates and collaborates to develop improvements and process standards throughout Facilities Services units. Analyzes, designs and proposes Key Performance Indicators (KPIs); monitors, measures and creates reports/presentations on KPIs. Analyzes data and produces reports including operational performance metrics, trends and forecasts to be used for shared services strategic planning. Develops extensive insight across FS processes and consistently apply this end-to-end perspective in conjunction with meeting the service delivery objectives of Client Support Services.Applicants must have current work authorization when accepting a UCR staff position. Currently, we are unable to sponsor or take over sponsorship of an employment Visa for staff.As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.