Office Coordinator

GME Supply Family of Brands; Des Moines (IA); Presencial; USD 36.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

EAP 24/7

PTO

Volunteer PTO

401k Matching

Descripción de la vacante

Colsafety seeks an Office Coordinator to support the showroom and back-office operations in Iowa. You will greet customers at the retail counter, process sales, handle returns, and manage orders and records with accuracy.

The role balances front-desk duties with administrative tasks, requiring strong organization, attention to detail, and effective communication with warehouse staff. Join a collaborative team and enjoy competitive benefits as you help keep daily operations running smoothly.

Formación

• Customer-facing experience in a retail setting.
• Accurate cash handling and POS operation.
• Detail-oriented with data entry, invoicing and records management.
• Ability to multitask between front desk and back-office duties.
• Professional phone etiquette and effective communication.
• Proficiency with Microsoft Office / Google Workspace.
• Strong teamwork and coordination with warehouse staff.

Responsabilidades

• Greet walk-in customers and assist with product selection and orders.
• Process sales, returns and payments; balance cash drawer.
• Answer product questions and route technical inquiries.
• Look up orders, check stock and coordinate pickups with the warehouse.
• Maintain a clean, stocked showroom and organized counter.
• Answer and direct phone calls; manage records and scheduling.

Conocimientos

Customer Service

POS & Cash Handling

Administrative Support

Multitasking

Phone & Communication

Computer Literacy

Team Coordination

Herramientas

POS Systems

Order Lookup Software

Microsoft Office / Google Workspace

Descripción del empleo

Office Coordinator

Department: Retail

Employment Type: Full Time

Location: Iowa, Missouri

Description

The Office Coordinator plays a dual operational role, acting as the primary point of contact for customer-facing retail counter interactions while managing essential administrative, clerical, and order-processing support for the facility. This position balances cash management, Point of Sale (POS) operations, order tracking, record maintenance, and office logistics to ensure smooth day-to-day operations across both the showroom and back office.

Key Responsibilities

Retail front counter

• Greet walk-in customers and help them find products or place orders
• Process sales, returns and payments using the POS system; handle cash and balance the drawer
• Answer product, pricing and availability questions, and route technical questions to the right person
• Look up orders, check stock and coordinate pickups with the warehouse
• Keep the counter and showroom area clean, stocked and organized

Office administration

• Answer and direct phone calls; take messages and respond to general inquiries
• Enter orders, invoices and customer records accurately in company systems
• File, scan and maintain paper and digital records
• Order and track office supplies; receive and sort incoming mail and deliveries
• Support the team with scheduling, visitor check-in and other tasks as assigned

Skills, Knowledge and Expertise

• Customer Service: Welcoming communication style for greeting walk-in visitors and resolving counter inquiries
• POS & Cash Handling: Experience processing sales, handling returns, and balancing the cash drawer accurately
• Administrative Support: High attention to detail with data entry, invoicing, recordkeeping, and managing office supplies
• Multitasking: Ability to balance walk-in customer traffic while completing back-office paperwork
• Phone & Communication: Professional telephone etiquette for answering calls, routing inquiries, and taking clear messages
• Computer Literacy: Working knowledge of Point of Sale (POS) systems, order lookup software, and Microsoft Office / Google Workspace
• Team Coordination: Ability to communicate smoothly with warehouse staff to verify stock and coordinate customer pickups

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being.

Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans. #ZR