Client Services Specialist

Columbia Safety and Supply; Coppell (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Company HSA Contributions

Volunteer Paid Time Off

401k Matching

Job summary

Columbia Safety and Supply in Coppell, Texas is seeking a Client Services Specialist who will be the first point of contact for our global clientele. This role is not a typical call center; it includes in-depth training to become a high-impact resource for our clients.

You will react swiftly to sales opportunities, manage online orders with precision, and develop Gear Expert level knowledge. The team emphasizes ongoing learning, excellent communication, and a collaborative, high-performance

Qualifications

• Must be able to react swiftly to inbound sales opportunities.
• Manage online orders with accurate, exceptional service.
• Obtain Gear Expert level knowledge of product lines and internal procedures.
• Participate in ongoing training sessions to ensure effective customer service.
• Provide customer feedback to internal parties to continually improve our approach to excellence.

Responsibilities

• Respond to inbound sales opportunities quickly and competently.
• Manage online orders and follow up with customers.
• Develop Gear Expert level knowledge of products and internal procedures.
• Attend ongoing training sessions for effective customer service.
• Provide actionable feedback to internal teams to improve service.

Skills

Tech fluency

Communication

Problem solving

Team player

Decision-making

Job description

Description

Our Client Services Specialists are

Department: Client Services

Location: Coppell, Texas

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Requirements for success as part of our elite Client Services team:

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include:

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.