Client Service Lead

Crane Worldwide Logistics; Lockbourne (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Quarterly Incentive Plan

136 hours of Paid Time Off

Excellent Medical, Dental and Vision benefits

Tuition Reimbursement

Employee Recognition and Rewards Program

Paid Volunteer Time

Employee Discounts

Wellness Incentives

Job summary

Crane Worldwide Logistics is seeking a dedicated client service specialist in Lockbourne, Ohio. The ideal candidate will have 3-5 years of client service experience and a High School Diploma or GED. Key responsibilities include responding to client inquiries, resolving issues, and providing training to specialists. Benefits include paid time off, medical coverage, and a quarterly incentive plan. Join us in creating a quality-focused service environment.

Qualifications

• Must have a strong focus on quality and ability to solve problems efficiently.
• Documentation skills are necessary for tracking client interactions.
• Experience in client service roles of 3-5 years is essential.

Responsibilities

• Respond to orders and client inquiries including issue resolution.
• Provide leadership and coaching to client service specialists.
• Record and address problem areas consistently.

Skills

Quality Focus

Problem Solving

Documentation Skills

Resolving Conflict

Ability to Multi-task

Education

High School Diploma or GED

3-5 years client service experience

Job description

Responsibilities

• Responds to orders, general client inquiries, invoice questions and client complaints.
• Records consistent problem areas.
• Resolves issues with orders, delivery dates or service.
• Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustments; following up to ensure resolution.
• Handles client responses that may require deviation from standard procedures.
• Provides leadership, coaching and training to a team of client service specialists.
• Other duties as assigned.

Other Skills & Abilities

• Quality Focus
• Problem Solving
• Documentation Skills
• Resolving Conflict
• Ability to Multi-task

Physical Requirements

• Job may require extended sitting or standing, use of standard office equipment.

Education & Experience

• High School Diploma or GED
• 3-5 years client service experience

Certifications & Licenses

• Professional certification may be required in some areas

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.