Client Services Specialist

Dmautoleasing; Addison (TX); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical and dental coverage

Paid vacation

401k

Job summary

Four Stars Finance (A D&M Leasing Company) is seeking a Client Services Specialist to provide exemplary customer service to clients and lenders, ensuring a high level of satisfaction. The role includes handling phones and emails, processing insurance claims, and communicating with lenders to provide accurate payoffs.

The position requires discretion with sensitive information, strong organizational skills, and a collaborative, fast-paced team environment in Addison, TX.

Qualifications

• High sense of urgency and ability to work at a fast pace.
• Leadership traits and/or supervisory experience.
• Excellent customer service and organizational skills.
• Self-motivated, goal-oriented and enthusiastic presence in a team environment.
• Ability to manage repetitive tasks day to day to stay ahead.
• Ability to use creative thinking and resolve one-off scenarios.
• Proficient computer skills (Microsoft Office Suite – Word, Excel).
• Professional appearance with reliable work ethic.
• Being bilingual is a plus!

Responsibilities

• Answer phones and respond to incoming email requests
• File and process insurance claims
• Provide accurate payoffs to dealers upon request by communicating with lenders
• Process daily Welcome Letters for new lessees
• Assist with insurance tracking
• Scan and index all lease correspondence
• Process returned mail and address changes
• Audit funding documents for accuracy
• Assist with personal property questions and documents
• Assist with special projects
• Aptitude for discretion given sensitive and confidential information

Skills

Customer service

Discretion

Telephone & email handling

Organization

Leadership

Fast-paced work

Creative thinking

Microsoft Office

Tools

Microsoft Office Suite

Job description

We are seeking a Client Services Specialist to provide exemplary customer service for our clients and lenders. As a Client Services Specialist at Four Stars Finance (A D&M Leasing Company), you will play a vital role in ensuring exceptional customer experiences.

RESPONSIBILITIES

• Aptitude for discretion given sensitive and confidential information
• Answer phones and respond to incoming email requests
• File and process insurance claims
• Provide accurate payoffs to dealers upon request by communicating with lenders
• Process daily Welcome Letters for new lessees
• Assist with insurance tracking
• Scan and index all lease correspondence
• Process returned mail and address changes
• Audit funding documents for accuracy
• Assist with personal property questions and documents
• Assist with special projects

QUALIFICATIONS

• High sense of urgency and ability to work at a fast pace
• Leadership traits and/or supervisory experience
• Excellent customer service and organizational skills
• Self‑motivated, goal‑oriented and enthusiastic presence in a team environment
• Ability to manage repetitive tasks day to day to stay ahead
• Ability to use creative thinking and resolve one‑off scenarios
• Proficient computer skills (Microsoft Office Suite – Word, Excel)
• Professional appearance with reliable work ethic
• Being bilingual is a plus!

Benefits

• Fast paced work environment
• Medical and dental coverage available after orientation period
• Paid vacation
• 401k

Business Address

16479 Dallas Pkwy, Suite 720

Addison, TX 75001

Hours

M-F 9-6pm

Our anticipated range is currently $22-26/hr

All potential employees must have a valid driver’s license and pass pre‑employment testing to include a background check and drug screen.