Client Services Specialist

Careers at Four Stars Auto Group; Addison (TX); On-site; USD 30,307 - 35,817; Full time

Benefits offered by this job

Medical and dental coverage

Paid vacation

401k

Job summary

Four Stars Finance in Addison, TX seeks a Client Services Specialist to deliver exemplary service to clients and lenders, handling inquiries, processing letters, and coordinating with insurers.

The role requires a fast-paced, confidential environment, with a focus on accuracy and teamwork. A bilingual candidate is a plus, with regular hours Mon-Fri 9–6 and an hourly pay range.

Qualifications

• High sense of urgency and ability to work at a fast pace.
• Leadership traits and/or supervisory experience.
• Excellent customer service and organizational skills.
• Self-motivated and enthusiastic presence in a team environment.
• Ability to manage repetitive tasks day to day to stay ahead.
• Ability to think creatively and resolve one-off scenarios.
• Professional appearance with reliable work ethic.
• Being bilingual is a plus.

Responsibilities

• Aptitude for discretion given sensitive and confidential information.
• Answer phones and respond to incoming email requests.
• File and process insurance claims.
• Provide accurate payoffs to dealers upon request by communicating with lenders.
• Process daily Welcome Letters for new lessees.
• Assist with insurance tracking.
• Scan and index all lease correspondence.
• Process returned mail and address changes.
• Audit funding documents for accuracy.
• Assist with personal property questions and documents.
• Assist with special projects.

Skills

Customer service

Discretion/confidentiality

Phone & email handling

Organizational skills

Team player

Bilingual a plus

Fast-paced work style

Tools

None

Job description

We are seeking a Client Services Specialist to provide exemplary customer service for our clients and lenders. As a Client Services Specialist at Four Stars Finance (A D&M Leasing Company), you will play a vital role in ensuring exceptional customer experiences.

RESPONSIBILITIES

• Aptitude for discretion given sensitive and confidential information
• Answer phones and respond to incoming email requests
• File and process insurance claims
• Provide accurate payoffs to dealers upon request by communicating with lenders
• Process daily Welcome Letters for new lessees
• Assist with insurance tracking
• Scan and index all lease correspondence
• Process returned mail and address changes
• Audit funding documents for accuracy
• Assist with personal property questions and documents
• Assist with special projects

QUALIFICATIONS

• High sense of urgency and ability to work at a fast pace
• Leadership traits and/or supervisory experience
• Excellent customer service and organizational skills
• Self‑motivated, goal‑oriented and enthusiastic presence in a team environment
• Ability to manage repetitive tasks day to day to stay ahead
• Ability to use creative thinking and resolve one‑off scenarios
• Professional appearance with reliable work ethic
• Being bilingual is a plus!
• Fast paced work environment

BENEFITS

• Medical and dental coverage available after orientation period
• Paid vacation
• 401k

Business Address

Four Stars Finance
Addison, TX 75001

Hours

M-F 9‑6pm

Our anticipated range is currently $22‑26/hr

FourStars Finance was established in 2010 and is an affiliate of D&M Auto Leasing. The company partners with banks, credit unions, and captive funding sources to provide financing options and serve the needs of leasing companies and franchised dealerships. The business model and infrastructure were built based on over 30 years of experience in the leasing market, creating a highly efficient and robust work environment. FourStars Finance currently manages over 1 Billion dollars in leases.

Privately‑held D&M Holdings is the parent company of D&M Auto Leasing, Four Stars Finance, Dallas Lease Returns, and Apple Leasing.

All potential employees must have a valid driver’s license and pass pre‑employment testing to include a background check and drug screen.