Client Services & Security Operations Lead

SSA Security Group; Los Angeles (CA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

CARE Culture

CARE awards

Promotion from within

Job summary

SSA Security Group in Los Angeles, CA is seeking a Client Services Manager to oversee security contracts, supervise staff, and maintain strong client relationships.

You will recruit, train, provide performance feedback, review KPIs with the Director of Operations, and ensure service delivery meets the highest standards.

Join our CARE culture and contribute to a team-focused, Equal Opportunity workplace.

Qualifications

• Bachelor's degree with one year experience or equivalent in security
• At least three years of related experience

Responsibilities

• Recruit, hire, and train new staff
• Provide performance feedback and recognize talent for management roles
• Ensure security officers are adequately prepared for their assignments
• Track and review KPIs with the Director of Operations
• Conduct site assessments and client visits
• Collaborate on recruitment needs and oversee client billing

Skills

Interpersonal skills

Customer service

Organizational skills

MS Outlook

MS Word

MS Excel

Education

Bachelor's degree

Three years security experience

Job description

SSA Security Group in Los Angeles, CA is seeking a Client Services Manager to oversee security contracts, supervise staff, and maintain strong client relationships.

You will recruit, train, provide performance feedback, review KPIs with the Director of Operations, and ensure service delivery meets the highest standards.

Join our CARE culture and contribute to a team-focused, Equal Opportunity workplace.