Client Services & Scheduling Specialist

ComForCare Home Care - Richmond/Glen Allen; Springfield (NJ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health benefits

401(k)

401(k) matching

Opportunity for advancement

Paid time off

Job summary

ComForCare Home Care - Richmond/Glen Allen is seeking a Client Services Coordinator to support daily office operations. The role involves managing phone calls, scheduling caregiver shifts, conducting client intakes, and ensuring exceptional service to clients and caregivers.

The ideal candidate will have a high school diploma, experience in administrative tasks, and strong communication skills. This position offers opportunities for advancement and a supportive work environment.

Qualifications

• Minimum 2 years of experience in administrative roles or customer service.
• Previous experience in healthcare or home care is preferred.
• Ability to work independently in a fast-paced environment.

Responsibilities

• Manage incoming calls and direct them accordingly.
• Conduct client intake calls to gather crucial information.
• Schedule caregivers and client assessments effectively.
• Maintain client and caregiver records accurately.
• Provide exceptional customer service and problem resolution.

Skills

Strong phone skills

Communication

Interpersonal skills

Organizational abilities

Multitasking

Proficiency in Google Suite

Experience with scheduling software

Education

High school diploma

Associate degree

Job description

ComForCare Home Care - Richmond/Glen Allen is seeking a Client Services Coordinator to support daily office operations. The role involves managing phone calls, scheduling caregiver shifts, conducting client intakes, and ensuring exceptional service to clients and caregivers.

The ideal candidate will have a high school diploma, experience in administrative tasks, and strong communication skills. This position offers opportunities for advancement and a supportive work environment.