Client Services & Scheduling Coordinator

CORE Safety Group; Irving (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

CORE Safety Group is seeking an Administrative Coordinator in Irving, TX to serve as a central contact among clients, employees, and operations. You will handle client service requests, quotes, and scheduling while maintaining accurate records and ensuring timely delivery of services.

The role emphasizes organization, responsiveness, and professional communication, with strong data-entry skills and familiarity with CRM and scheduling tools.

Qualifications

• Strong customer-service and interpersonal skills.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and accuracy.
• Strong data-entry and computer skills.
• Ability to organize and manage multiple requests, deadlines, and priorities simultaneously.
• Ability to communicate professionally with clients, employees, and management.
• Comfortable working in a fast-paced, service-oriented environment.
• Ability to understand basic business concepts including pricing, proposals, client relationships, service delivery, and profitability.
• Sound judgment and ability to recognize when an issue should be escalated.
• Proficiency with Microsoft Office applications and ability to quickly learn CRM, scheduling, quoting, and other business software.

Responsibilities

• Answer incoming calls and respond to client emails and service inquiries in a timely and professional manner.
• Serve as a primary coordination point for routine client service requests.
• Gather information to understand the client's needs, requested services, location, timing, and other service requirements.
• Maintain regular communication with clients regarding scheduling, availability, proposals, quotes, and service status.
• Provide a high level of customer service and help ensure clients receive prompt and accurate responses.
• Identify questions or situations requiring management involvement and elevate appropriately.
• Develop familiarity with company services in order to effectively communicate available solutions to clients.
• Coordinate service requests between clients and company employees.
• Identify appropriate personnel based on availability, geography, qualifications, and service requirements.
• Communicate assignments, schedules, client expectations, and relevant service information to employees.
• Confirm service dates and details with both clients and assigned personnel.
• Assist in resolving scheduling conflicts, changes, cancellations, and other service-related issues.
• Track open service requests to ensure they progress from initial inquiry through scheduling and completion.
• Follow up on outstanding items needed from clients or employees.
• Prepare and issue proposals, quotes, and service confirmations using established company pricing and templates.
• Ensure proposals and quotes accurately reflect the requested scope of services, pricing, schedule, and client information.
• Maintain organized records of proposals and quotes issued.
• Follow up on outstanding proposals and quotes when appropriate.
• Coordinate with management when pricing, scope, contractual terms, or client requests fall outside established guidelines.
• Assist with converting approved proposals and quotes into scheduled services.
• Update records and maintain organized electronic files.
• Assist with reports, service tracking, and other administrative functions as needed.

Skills

Customer service

Data entry

Organization

Communication

Multitasking

Tools

CRM software

Scheduling software

Microsoft Office

Quoting software

Job description

CORE Safety Group is seeking an Administrative Coordinator in Irving, TX to serve as a central contact among clients, employees, and operations. You will handle client service requests, quotes, and scheduling while maintaining accurate records and ensuring timely delivery of services.

The role emphasizes organization, responsiveness, and professional communication, with strong data-entry skills and familiarity with CRM and scheduling tools.