Client Services/Sales Associate

Elements Massage; Crofton (MD); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Free monthly massage

Paid Time Off

Commissions/bonuses

Tax-deferred retirement plan

Job summary

Elements Massage Crofton is seeking an engaging client services and sales associate to welcome clients and guide them through our Wellness offerings. You will follow proven processes, sell memberships, and maintain a calm studio atmosphere with a warm, friendly demeanor.

Responsibilities include managing the reception, scheduling, answering inquiries by phone, text, or email, and collaborating with therapists and front-of-house staff. Previous customer service is a plus; enthusiasm matters most.

Qualifications

• Prior customer service experience preferred but not required.
• Dedication, attention to detail, and enthusiasm are the most important qualities.

Responsibilities

• Deliver a great client experience with our industry leading Service Path.
• Maintain a clean and organized reception/lobby area, ensuring it is always presentable to clients.
• Be a team-player who collaborates with therapists, estheticians and other front-of-house staff.
• Provide excellent customer service by welcoming clients with a warm and friendly smile.
• Manage the studio's appointment scheduling system, phone, text, and email inquiries.

Skills

Customer service

Listening skills

Communication

Reliability

Job description

Overview

Overview

Elements Massage of Crofton is looking for an engaging and outgoing personality to join our team as a client services and sales associate. Make a positive difference in the lives of others in a meaningful way. The ideal candidate ensures a welcoming experience for our clients.Here\'s what we are looking for:* Ability to follow our proven processes to ensure excellent client experiences and to sell the monthly Elements Wellness Program.* The right candidate must like talking, but more important, love listening to all new clients, established clients, and prospective clients.

* Kind, caring, smiling, upbeat, outgoing personality

* Reliable transportation and attendance

Responsibilities

* Deliver a great client experience with our industry leading Service Path. This is a system allows you to sell memberships, gift cards, session upgrades, and effectively provide information about our services and products.* Maintain a clean and organized reception/lobby area, ensuring it is always presentable to clients, this will include assisting in light cleaning duties.* Be a team-player who is respectful, kind and thoughtful. You will collaborate with therapists, estheticians and other front-of-house staff.

* Provide excellent customer service skills by welcoming clients with a warm and friendly smile!

* Manage the studio's appointment scheduling system, phone, text, and email inquiries

Qualifications* Prior customer service experience preferred but not required. Dedication, attention to detail, and enthusiasm are the most important qualities.

SCHEDULE:

Sunday: OFF

Monday: OFF

Tuesday: 3pm-9pm

Wednesday: OFF

Thursday: OFF

Friday: 3pm-9pm

Saturday: 3pm-9pm

*Hours during 2-3 week training period will differ

Calm and soothing atmosphere, surrounded by tranquil music and a serene ambiance

FREE monthly massage or facial at the studio

Paid Time Off

Commissions/bonuses

Tax-deferred retirement plan available

Legal Disclaimer

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.