Client Services Representative - The Dubois Center

The University of North Carolina; Charlotte (NC); On-site; USD 23,000 - 26,000; Full time

Job summary

The University of North Carolina at Charlotte—The Dubois Center seeks a Client Services Representative to manage lobby operations, greet visitors, verify IDs, and coordinate parking while delivering exceptional service in a fast-paced university setting.

Responsibilities include handling inquiries, guiding guests, assisting with events, and ensuring security and compliance with campus policies. Strong communication and organizational skills are essential.

Qualifications

• 3–5 years in a fast-paced, customer-facing environment requiring exceptional service and professionalism.
• Ability to interact professionally with diverse clientele, including university leadership and VIP guests.
• Demonstrated sound judgment, composure under pressure, and appropriate response to emergencies.
• Strong organizational skills and attention to detail with established procedures (access, parking, etc.).
• Excellent verbal and written communication skills; proficient with Google Workspace apps.

Responsibilities

• Manage daily lobby and reception operations during assigned morning hours.
• Verify university IDs, manage visitor check-in, and follow building access and security protocols.
• Serve as primary contact for students, faculty, staff, leadership, VIP guests, and visitors.
• Coordinate VIP and visitor parking and communicate building policies and campus resources.
• Respond to emergencies following procedures and coordinate with Police and Public Safety.

Skills

Customer service

Time management

Communication

Professionalism

Google Workspace

Multitasking

VIP interactions

Education

High school diploma or equivalency

Tools

Google Workspace (Gmail, Sheets, Docs)

Job description

Client Services Representative - The Dubois Center

Working Title Client Services Representative - The Dubois Center

Division

Division Academic Affairs

Department

Department Digital and Professional Learning

Work Unit

Work Unit DPL-The Dubois Center

Work Location

Work Location The Dubois Center At UNC Charlotte Center City

Vacancy Open To

Vacancy Open To All Candidates

Position Designation

Position Designation Non-Student Temporary

Employment Type

Employment Type Temporary - Full-time

Hours per week Up to 40

Work Schedule

Normal work schedule is Monday – Thursday, 7:00am – 3:00 pm and Friday 7:00am – 12:00pm. Additional shifts, as needed.

*Schedule varies based on event schedule and may include afternoons, evenings, and weekends. Opportunities for additional hours are available.

Pay Rate

Pay Rate $18 per hour

High school diploma, or equivalency, and two years of customer service experience.

Departmental Preferred Experience, Skills, Training/Education:

• 3–5 years of experience in a fast-paced, customer-facing environment requiring exceptional customer service, professionalism, and the ability to manage multiple competing priorities.
• Demonstrated ability to interact professionally, confidently, and diplomatically with a diverse clientele, including university leadership, VIP guests, and high-profile visitors.
• Proven ability to exercise sound judgment, maintain composure under pressure, and respond appropriately to sensitive situations, unexpected challenges, and emergencies.
• Strong organizational skills, attention to detail, and demonstrated accountability in consistently following established procedures, including building access protocols, visitor identification requirements, and parking coordination.
• Excellent verbal and written communication skills, strong time management abilities, and intermediate proficiency with Google Workspace applications (Gmail, Google Sheets, Google Docs, etc.).

Duties and Responsibilities

The Client Services Representative serves as a key member of The Dubois Center Operations team and is responsible for maintaining a professional, welcoming, and secure environment for students, faculty, staff, university leadership, and visitors. As the primary point of contact in a busy, fast-paced lobby, this position requires exceptional customer service, sound judgment, strong attention to detail, and the ability to independently manage multiple priorities while consistently adhering to established university policies and building procedures.

Primary Responsibilities – Lobby and Reception Operations

• Manage daily lobby and reception desk operations during assigned morning hours, maintaining a professional, attentive, and customer-focused presence at all times.
• Monitor building access by verifying university identification, managing visitor check-in procedures, and consistently following established building access and security protocols.
• Serve as the primary point of contact for students, faculty, staff, university leadership, VIP guests, and visitors, responding to inquiries, providing accurate information, and addressing concerns with professionalism, discretion, and sound judgment.
• Coordinate VIP and visitor parking arrangements, provide assistance with parking and Mobile IDs, and communicate relevant information regarding building policies, events, programs, and campus resources.
• Respond promptly and appropriately to unexpected situations, building emergencies, and safety concerns, following established emergency response procedures and coordinating with Police and Public Safety and other appropriate personnel.
• Effectively manage competing priorities in a high-volume lobby environment, including visitor arrivals, telephone inquiries, building access requirements, and event-related activities, while maintaining accuracy and exceptional customer service.
• Communicate and coordinate with building support teams, including Facilities Management, Building and Environmental Services, Police and Public Safety, Classroom Support, and Catering, to address operational needs and ensure timely resolution of concerns.
• Support daily event operations, including VIP arrivals, parking coordination, guest check-in, room readiness, and other event-related logistics to ensure a positive experience for clients and visitors.
• Receive, sort, and distribute incoming mail and package deliveries accurately and efficiently, following established procedures.
• Open and prepare the lobby and reception areas for daily operations, ensuring a clean, organized, professional, and welcoming environment.

Other Work/Responsibilities

• Consistently represent The Dubois Center and UNC Charlotte with professionalism, courtesy, discretion, and a strong commitment to exceptional customer service.
• Maintain a thorough understanding of and consistently adhere to university policies, building access requirements, emergency protocols, and The Dubois Center’s established operating procedures.
• Remain attentive and proactive in monitoring lobby activity, identifying potential concerns, and promptly communicating operational, safety, or security issues to appropriate personnel.
• Demonstrate initiative, dependability, and personal accountability in completing assigned responsibilities, anticipating operational needs, and maintaining a professional work environment with minimal supervision.
• Exercise flexibility, sound judgment, and adaptability when responding to changing priorities, unexpected situations, and evolving operational needs.
• Work collaboratively with Operations team members and other building support staff, providing assistance with daily activities, special events, and additional duties as assigned.

Necessary Licenses or Certifications

Proposed Hire Date

Proposed Hire Date 11/16/2026

Contact Information

Expected Length of Assignment

Expected Length of Assignment Through 6/30/27

Posting Open Date

Posting Open Date 10/16/2026

Posting Close Date

Posting Close Date 10/30/2026