Guest Services Coordinator

University of North Carolina Charlotte; Charlotte (NC); On-site; USD 39,000 - 54,000; Full time

Job summary

University of North Carolina Charlotte Guest Services Coordinator will oversee the Student Activity Center and Venue Management, supervising 40+ student employees to ensure high-quality experiences for guests and staff.

This role serves as Administrator on Duty during non-event evening hours, coordinates event support, and maintains safety, access, and daily facilities operations in alignment with university policies.

Qualifications

• Experience in the area of Student Affairs, event management, or other related fields with a strong background in customer service, safety, and the student environment.
• Experience with the hiring, training, and management of student staff and interns, requiring patience and adaptability to frequent changes in student staff scheduling.
• Experience/knowledge in ADA, building codes, and/or crowd management.
• Strong interpersonal skills and the ability to work with, supervise, and lead a varied population.

Responsibilities

• Oversee daily function of the facility.
• Hire, train, supervise, and evaluate 40+ student staff.
• Oversee facility use and access, including evening and weekend supervision.
• Complete staff scheduling for SAC hours and staff coverage.
• Provide event support as needed.
• Ensure safety and security of guests, staff, and facilities.
• Serve as Administrator on Duty during non-event evening hours.

Skills

Customer service

Staff supervision

Event scheduling

Safety & crowd management

Education

Bachelor's degree

Job description

Guest Services Coordinator

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

Vacancy Open to: All Candidates

Employment Type: Permanent - Full-time

If time-limited, note appointment end date:

Hours per week: 40

Months per year: 12

Position Number: 012933

NC Salary Grade Equivalency: NC07

Classification Title: Student Services Specialist - Journey

Working Title: Guest Services Coordinator

Salary Range: $39,058 - $53,705

Anticipate Hiring Range: $39,058 - $48,823

FLSA Status: Non Exempt

Division: Athletics

Department: Athletics Venues (Adm)

Work Unit: Student Activity Ctr and Venue Mgmt

Work Schedule: 10:00 am - 7:00 pm; Monday - Friday, with a flexible schedule to include evening, weekend, and holiday hours as necessary in conjunction with event schedules. Mandatory Position

Primary Purpose of Position: This position serves as the Guest Services Coordinator for the Student Activity Center and Venue Management, with responsibility for serving as a primary point of contact with guests and student staff to high quality experiences for all patrons. Additionally, this position provides oversight and supervision of 40+ student employees to ensure superior customer service, access, and daily facilities operations. Serves as the administrator on duty during (non-event) evening hours.

Minimum Education/Experience: Required Minimum Qualifications: Bachelor's degree; or equivalent combination of education and experience. All degrees must be received from appropriately accredited institutions. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

Essential Job Duties

The Guest Services Manager is responsible for overseeing the daily function of the facility

• Hire, train, supervise, and evaluate 40+ student staff.
• Oversee facility use and access, including providing evening and weekend supervision as needed.
• Complete staff scheduling to ensure appropriate coverage for all operating hours of the Student Activity Center and Student Event Staff coverage.
• Provide event support as needed.
• Ensure safety and security of guests, staff, and facilities.
• Provide excellent customer service.
• Serve as Administrator on Duty during (non-event) evening hours.

Other Work Responsibilities

• Develop and maintain strong working relationships with University departments, including University Recreation, Athletics, Conference Services, Concessions, and other departments
• Engage in the success of all team members.
• Complete monthly payroll for student employees, tracking payroll expenses to ensure annual expenditures are consistent with the approved budget, and report to the Assistant Director of Events/Halton Arena.
• Provide feedback for facility and risk management policies for SAC and Athletic Venues.
• Ensure staff has been adequately trained on Emergency Response and Evacuation Plans for both daily and event operations.

Departmental Preferred Experience, Skills, Training/Education

• Experience in the area of Student Affairs, event management, or other related fields with a strong background in customer service, safety, and the student environment.
• Experience with the hiring, training, and management of student staff and interns, requiring patience and adaptability to frequent changes in student staff scheduling.
• Experience/knowledge in ADA, building codes, and/or crowd management
• Strong interpersonal skills and the ability to work with, supervise, and lead a varied population.

Work Location

Student Activity Center & Other Athletic Facilities

Posting Information

Posting date: 09/10/2026

Closing date: 10/21/2026

Proposed Hire Date: 11/22/2026

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write 'see resume' on your application when completing the job duties section.
• UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

1. * How did you hear about this employment opportunity?
   • UNC Charlotte Website
   • HERC Job Board
   • Inside Higher Education
   • Mitratech Circa (formerly known as Local JobNetwork)
   • Another Website
   • Agency Referral
   • Advertisement/Publication
   • Personal Referral
   • Other
2. Where did you learn about this posting?

   (Open Ended Question)

3. * Do you have a Bachelor's Degree or an equivalent combination of training and experience?
   • No
   • Yes- I have Bachelor's Degree or Higher
   • Yes - I have an Associate's Degree and at least two (2) years of experience related to the position
   • Yes- I have a High School Diploma/GED and at least four (4) years of experience related to the position
4. * Do you have experience in the area of Student Affairs, event management, or other related fields with a strong background in customer service, safety, and the student environment? Please explain your experience.

   (Open Ended Question)

5. * Do you have experience with the hiring, training, and management of student staff and interns, requiring patience and adaptability to frequent changes in student staff scheduling? Please explain your experience.

   (Open Ended Question)

6. * Please describe your experience and knowledge in ADA, building codes, and crowd management.

   (Open Ended Question)

Applicant Documents

Required Documents

1. Resume / Curriculum Vitae
2. Cover Letter / Letter of Interest
3. Contact Information for References

Optional Documents