Client Services Representative (PT) Front Range Veterinary Clinic

Suveto; Fort Collins (CO); On-site; USD 23,000 - 26,000; Part time

Benefits offered by this job

Flexible schedule

Job summary

Front Range Veterinary Clinic in Fort Collins, CO, is seeking a Part-Time Client Services Representative to join our veterinary team. This role focuses on delivering a welcoming, organized, and compassionate client experience, supporting doctors and staff, and maintaining accurate client records.

The position requires a high school diploma, strong communication, and the ability to work Fridays and Saturdays.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience preferred.
• Comfortable using computers and able to learn new software and systems.
• Excellent verbal and written communication with a professional, compassionate approach.
• Strong organization and multitasking abilities in a busy environment.
• Able to work well in a collaborative team to ensure a positive client experience.

Responsibilities

• Welcome clients and patients, manage check-in/check-out, schedule appointments and rechecks, and assist visitors and vendors.
• Answer and direct phone calls, respond to client questions, and relay messages to the hospital team.
• Process client payments, review invoices, and assist with routine end-of-day front desk procedures.
• Assist clients compassionately with euthanasia and aftercare paperwork as needed, conveying sensitive concerns to the team.
• Complete daily administrative tasks such as printing schedules, filing, emailing records, and maintaining client files.
• Maintain accurate client and patient information within the hospital systems and records.
• Communicate effectively with doctors and staff to keep appointments and workflow moving smoothly.
• Keep the reception area clean, organized, and professional.
• Protect client and patient confidentiality and follow hospital policies.
• Perform additional duties as assigned to support front desk operations.

Skills

Customer service

Multitasking

Communication

Education

High school diploma

Job description

PART-TIME CLIENT SERVICES REPRESENTATIVE

Front Range Veterinary Clinic

Position Type

Part-Time

Schedule

Friday & Saturday

Compensation

$17–$19/hour, based on experience

Location

Front Range Veterinary Clinic

About Front Range Veterinary Clinic

Providing compassionate, quality veterinary care to Northern Colorado since 1986.

As a full-service animal healthcare center and part of the Suveto network of hospitals, Front Range Veterinary Clinic provides care for dogs and cats through all stages of life. We know pets are much-loved family members, and we feel privileged to help them remain as healthy as possible for as long as possible. We strive to exceed expectations at every visit, serve our community responsibly, and support a workplace where our team is respected and encouraged to maintain balanced personal and professional lives.

Position Summary

Our Client Services Representatives provide high-quality customer service that meets or exceeds client expectations while supporting our doctors and veterinary support team. This role is often the first and last point of contact for our clients and plays an important part in creating a welcoming, organized, and compassionate experience.

Essential Duties & Responsibilities

• Welcome clients and patients, manage check-in and check-out, schedule appointments and rechecks, and assist visitors and vendors.
• Answer and direct phone calls, respond to client questions, and communicate messages to the appropriate hospital team member.
• Process client payments, review invoices, and assist with routine end-of-day front desk and payment procedures.
• Assist clients compassionately with euthanasia and aftercare paperwork and communicate sensitive concerns to the appropriate team member.
• Complete daily administrative tasks including printing schedules, filing, emailing medical records, distributing mail, and maintaining organized client records.
• Maintain accurate client and patient information within the hospital's practice management and communication systems.
• Communicate effectively with doctors and veterinary support staff to help keep appointments and daily hospital workflow moving efficiently.
• Maintain a clean, organized, and professional reception and client-facing area.
• Protect client and patient confidentiality and follow hospital policies and procedures.
• Perform additional duties as assigned to support client service and daily hospital operations.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in a customer service environment preferred.
• Comfortable using computers and able to learn new software and communication systems.
• Excellent verbal and written communication skills with a professional and compassionate approach.
• Strong organization and multitasking skills with the ability to prioritize in a busy environment.
• Ability to work effectively as part of a collaborative team and provide a positive client experience.

Schedule & Compensation

This is a part-time position with coverage needed on Fridays and Saturdays. Compensation is $17–$19 per hour, based on experience.