Part-Time Vet Client Services Representative

suvetocareers; Fort Collins (CO); On-site; USD 23,000 - 26,000; Part time

Job summary

Front Range Veterinary Clinic is seeking a part-time Client Services Representative in Fort Collins to greet clients, check in/out, and support daily veterinary operations. You will handle calls, scheduling, and payments while maintaining a welcoming front desk presence and patient confidentiality.

The role emphasizes compassionate client interaction, teamwork with doctors and support staff, and accurate record-keeping in a fast-paced clinic environment.

Qualifications

• High school diploma or equivalent.
• At least one year of customer service experience preferred.
• Comfortable using computers and able to learn new software and communication systems.
• Excellent verbal and written communication skills with a professional and compassionate approach.
• Strong organization and multitasking skills with the ability to prioritize in a busy environment.
• Ability to work effectively as part of a collaborative team and provide a positive client experience.

Responsibilities

• Welcome clients and patients, manage check-in and check-out, schedule appointments and rechecks, and assist visitors and vendors.
• Answer and direct phone calls, respond to client questions, and communicate messages to the appropriate hospital team member.
• Process client payments, review invoices, and assist with routine end-of-day front desk and payment procedures.
• Assist clients compassionately with euthanasia and aftercare paperwork and communicate sensitive concerns to the appropriate team member.
• Complete daily administrative tasks including printing schedules, filing, emailing medical records, distributing mail, and maintaining organized client records.
• Maintain accurate client and patient information within the hospital's practice management and communication systems.
• Communicate effectively with doctors and veterinary support staff to help keep appointments and daily hospital workflow moving efficiently.
• Maintain a clean, organized, and professional reception and client-facing area.
• Protect client and patient confidentiality and follow hospital policies and procedures.
• Perform additional duties as assigned to support client service and daily hospital operations.

Skills

Verbal communication

Written communication

Organizational skills

Multitasking

Team collaboration

Computer literacy

Education

High school diploma or equivalent

Job description

Front Range Veterinary Clinic is seeking a part-time Client Services Representative in Fort Collins to greet clients, check in/out, and support daily veterinary operations. You will handle calls, scheduling, and payments while maintaining a welcoming front desk presence and patient confidentiality.

The role emphasizes compassionate client interaction, teamwork with doctors and support staff, and accurate record-keeping in a fast-paced clinic environment.