Client Services Representative (Onsite) - Indianapolis

Meduit | Driving Revenue Cycle Performance; Indianapolis (IN); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid wellness time and holidays

Employer paid life insurance and long-term disability

Internal growth opportunities

Job summary

Meduit | Driving Revenue Cycle Performance is looking for a Client Services Representative in Indianapolis, IN. This role supports the team with processing time-sensitive documents and patient requests. Responsibilities include analyzing accounts, verifying insurance eligibility, and delivering consumer-specific requests.

The ideal candidate should have an HS Diploma/GED, excellent computer skills, and proficiency with Microsoft Office. The position offers comprehensive paid training, medical benefits, and 401(k) matching.

Qualifications

• Excellent computer skills and proficiency with Microsoft Office applications.
• Experience with Epic EHR system is preferred.
• Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA is advantageous.

Responsibilities

• Coordinate, validate, and deliver consumer specific requests.
• Analyze consumer mail or itemized billings for accuracy.
• Process all internal correspondence and account updates.
• Analyze accounts to resolve balance discrepancies and post payments and adjustments.
• Verify insurance eligibility when required.
• Inspect bankruptcy notifications.
• Process itemized statements and settlement offers.

Skills

Attention to detail

Time management

Communication

Customer service skills

Teamwork

Critical thinking

Organization

Planning skills

Computer skills

Data entry

Education

HS Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Epic EHR system

Job description

Client Services Representative

Title: Client Services Representative

Location: Onsite – 8085 Knue Road, Indianapolis, IN 46250

Department: Client Services Organization

Compensation: $16–$17 per hour base

About The Role

This role supports the team with processing and handling time‑sensitive documents and patient requests.

Key Responsibilities

• Coordinate, validate, and deliver consumer specific requests
• Analyze consumer mail or itemized billings for accuracy
• Process all internal correspondence and account updates
• Analyze accounts to resolve balance discrepancies and post payments and adjustments
• Verify insurance eligibility (when required)
• Inspect bankruptcy notifications
• Process itemized statements and settlement offers

Skills & Competencies

• Attention to detail
• Time management
• Communication
• Customer service skills
• Teamwork
• Critical thinking
• Organization
• Planning skills
• Computer skills
• Proficiency with Microsoft Office applications
• Data entry

Required Qualifications

• HS Diploma/GED
• Excellent computer skills
• Proficiency with Microsoft Outlook, Word, and Excel

Preferred Qualifications

• Experience with Epic EHR system
• Administrative experience
• Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship. A pre‑employment background check will be conducted.

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid wellness time and holidays
• Employer paid life insurance and long‑term disability
• Internal growth opportunities

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.