Client Services Representative (Onsite) - Indianapolis

Med A/Rx; Indianapolis (IN); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Comprehensive paid training

Medical, dental, and vision insurance

HSA and FSA available

401(k) with company match

Paid Wellness Time and Holidays

Employer paid life insurance and long-term disability

Internal growth opportunities

Job summary

Med A/Rx is seeking a Client Services Representative to work onsite in Indianapolis. The role entails processing time-sensitive documents and patient requests while ensuring accuracy in billing and correspondence.

Ideal candidates will possess strong attention to detail and robust computer skills, including proficiency in Microsoft Office. We offer comprehensive training and benefits including medical coverage and a 401(k) plan.

Qualifications

• Attention to detail is crucial for analyzing consumer mail.
• Proficient in Microsoft Office applications needed.
• HS Diploma or GED is required for eligibility.

Responsibilities

• Coordinate and validate consumer requests.
• Analyze billing accuracy and resolve discrepancies.
• Process internal correspondence and account updates.
• Post payments and adjustments to accounts.
• Verify insurance eligibility as required.

Skills

Attention to detail

Time management

Communication

Customer service skills

Teamwork

Critical thinking

Organization

Planning skills

Computer skills

Data entry

Education

HS Diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

About Us

Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.

Job Details

Title: Client Services Representative

Location: Onsite – 8085 Knue Road, Indianapolis, IN 46250

Department: Client Services Organization

Compensation: $16-$17 per hour base

About The Role

This role supports the team with processing and handling time sensitive documents and patient requests.

Key Responsibilities

• Coordinate, validate, and deliver consumer specific requests
• Analyze consumer mail or itemized billings for accuracy
• Process all internal correspondence and account updates
• Analyze accounts to resolve balance discrepancies and post payments and adjustments
• May be required to verify insurance eligibility
• Inspect bankruptcy notifications
• Process itemized statements and settlement offers

Skills & Competencies

• Attention to detail
• Time management
• Communication
• Customer service skills
• Teamwork
• Critical thinking
• Organization
• Planning skills
• Computer skills
• Proficiency with Microsoft Office applications
• Data entry

Required Qualifications

• HS Diploma/GED
• Excellent computer skills
• Proficiency with Microsoft Outlook, Word, and Excel

Preferred Qualifications

• Experience with Epic EHR system
• Administrative experience
• Knowledge of HIPAA, Medicaid, Medicare, Insurance and FDCPA

Employment Eligibility

Must be legally authorized to work in the United States without sponsorship. As a condition of employment, a pre‑employment background check will be conducted.

What We Offer

• Comprehensive paid training
• Medical, dental, and vision insurance
• HSA and FSA available
• 401(k) with company match
• Paid Wellness Time and Holidays
• Employer paid life insurance and long-term disability
• Internal growth opportunities

Equal Opportunity Employer

Meduit is an Equal Opportunity Employer. We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws. Employment is contingent upon successful completion of a background check, satisfactory references, and any required documentation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.