Client Services Representative (BLANK AST 2)

University of California - Davis; Davis (CA); On-site; USD 35,059 - 49,662; Full time

Benefits offered by this job

Vacation – earn 3 weeks per year

14 paid holidays annually

Sick leave – earn up to 8 hours per month

Continuing education allowance ($650 annual)

Wellness and on-site employee assistance program

Retirement benefit options for eligible roles

Job summary

The University of California - Davis is hiring a Client Service Representative to provide essential administrative and client-facing support in the Veterinary Medical Teaching Hospital. Responsibilities include managing appointments, medical records, and delivering exceptional customer service in a dynamic, 24-hour environment. Candidates must possess reception experience in a veterinary or medical setting and demonstrate strong interpersonal and multitasking skills. This on-site role offers competitive pay and numerous benefits.

Qualifications

• No license or educational requirement.
• Experience in a veterinary or medical office.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Provide administrative and client-facing support.
• Manage scheduling, admissions, discharges, and medical records.
• Deliver professional service in a 24-hour hospital environment.

Skills

Reception experience

Multi-line phone systems

Interpersonal communication

Customer service

Multitasking

Job description

Job Summary

Under general supervision, the Client Service Representative (CSR) provides essential administrative and client‑facing support within the Veterinary Medical Teaching Hospital (VMTH). Serving as the primary point of contact for clients, referring veterinarians, clinicians, and students, the CSR delivers compassionate, professional, and efficient service in a fast‑paced, 24‑hour hospital environment. Responsibilities include scheduling appointments, managing admissions and discharges, maintaining accurate medical records, processing charges and payments, and responding to a high‑volume, multi‑line phone system. The role floats between the Small Animal Clinic (SAC) and Large Animal Clinic (LAC) as operational needs require and may involve evenings, weekends, or holidays. The CSR plays a critical role in supporting the hospital’s teaching mission while ensuring a positive client experience and facilitating high‑quality patient care.

Apply By Date

06/11/2026 by 11:59 pm

Minimum Qualifications

• No license requirement.
• No educational requirement.
• Reception experience in a veterinary or medical office setting.
• Experience using multi‑line phone systems in a high‑volume environment.
• Demonstrated experience with invoicing, estimates, deposits, and payment processing with a high level of accuracy.
• Ability to multitask, prioritize, and remain organized in a fast‑paced environment.
• Proven ability to work collaboratively within a team setting.
• Strong interpersonal communication and customer service skills to interact professionally and effectively with individuals of diverse ages, backgrounds, and perspectives.
• Ability to communicate clearly in person, by phone, and via email to gather information, resolve concerns, make referrals, and provide assistance in a courteous and positive manner.

Preferred Qualifications

• Knowledge of animal anatomy and medical terminology sufficient to provide general information and make appropriate referrals for both small and large animal services.
• Knowledge of VMTH policies, procedures, standards, disease processes, and scientific terminology related to admissions, records, and billing.
• Familiarity with veterinary hospital admissions, medical records, cashiering, and confidentiality requirements.
• Demonstrated conflict resolution and de‑escalation skills.

Key Responsibilities

• 60% – Customer Service, Scheduling, Admissions, Phones and Medical Records
• 30% – Discharge, Billing, and Cashiering
• 10% – Training and Mentorship

Department Overview

The Veterinary Medical Teaching Hospital (VMTH) is a unit that provides medical care for patients on a 24‑hour basis. The Client Services team is a critical piece of the hospital, providing an excellent level of customer service for our clients and referring veterinarians. We help facilitate the scheduling needs for each client and support our teaching programs throughout the School of Veterinary Medicine, which train professional veterinary students, graduate clinical students (interns and residents), and graduate academic students. Our work enables the medical team to provide the best possible care for each patient.

Benefits

• Vacation – earn (3) three weeks per year.
• 14 paid holidays annually.
• Sick leave – eligible to earn up to 8 hours per month (no maximum).
• Competitive pay.
• Shift differentials.
• Continuing education allowance ($650 annual). 40 hours paid CE annually (pro‑rated based on appointment %).
• Wellness and on‑site employee assistance program.
• High‑quality, low‑cost medical plans to fit your family’s needs.
• UC pays for dental and vision insurance premiums for you and your family.
• Extensive leave benefits including pregnancy and parental leave, family & medical leave.
• Paid holidays annually as stipulated in UC Davis Health Policies or Collective Bargaining Agreement.
• Paid time off/vacation/sick time as stipulated in UC Davis Health Policies or Collective Bargaining Agreement.
• Continuing education allowance and education reimbursement program as stipulated in UC Davis Health Policies or Collective Bargaining Agreement.
• Access to free professional development courses and learning opportunities for personal and professional growth.
• WorkLife and wellness programs and resources.
• On‑site employee assistance program including access to free mental health services.
• Supplemental insurance offered, including additional life, short/long term disability, pet insurance and legal coverage.
• Public service loan forgiveness (PSFL) qualified employer & student loan repayment assistance program for qualified roles.
• Retirement benefit options for eligible roles including pension and other retirement saving plans; more information available on the retirement benefits page.

Position Information

• Salary or pay range: $25.45 – $36.05 (starting salary will be Step 3, $26.58/hour).
• Salary frequency: Hourly.
• Salary grade: 109.
• UC job title: BLANK AST 2.
• UC job code: 004723.
• Number of positions: 1.
• Appointment type: Staff: Career.
• Percentage of time: 100% Fixed.
• Shift (work schedule): Monday‑Friday 9:00am‑6:00pm.
• Location: Davis, CA.
• Union representation: CX‑Clerical/Admin.
• Benefits eligible: Yes.
• This position is 100% on‑site.

Physical Demands

• Standing – occasional up to 3 hours.
• Walking – occasional up to 3 hours.
• Sitting – frequent 3 to 6 hours.
• Lifting/carrying 0‑25 lbs – occasional up to 3 hours.
• Pushing/pulling 0‑25 lbs – occasional up to 3 hours.
• Bending/stooping – occasional up to 3 hours.
• Squatting/kneeling – occasional up to 3 hours.
• Twisting – occasional up to 3 hours.
• Climbing (e.g., stairs or ladders) – occasional up to 3 hours.
• Reaching overhead – occasional up to 3 hours.
• Keyboard use/repetitive motion – frequent 3 to 6 hours.

Mental Demands

• Sustained attention and concentration – frequent 3 to 6 hours.
• Complex problem solving/reasoning – occasional up to 3 hours.
• Ability to organize & prioritize – frequent 3 to 6 hours.
• Communication skills – frequent 3 to 6 hours.
• Numerical skills – frequent 3 to 6 hours.
• Constant interaction – frequent 3 to 6 hours.
• Customer/patient contact – frequent 3 to 6 hours.
• Multiple concurrent tasks – frequent 3 to 6 hours.

Work Environment

UC Davis is a smoke‑free campus effective January 1, 2014, and smoking, including use of smokeless tobacco products or nicotine products (e.g., e‑cigarettes), is strictly prohibited on all UC Davis owned or leased property, indoors and outdoors. Employees may be required to work with or around sick animals, hazardous materials, infectious diseases, and distressed clients. Work may be variable, including weekends, holidays, and occasional overtime to meet 24‑hour, 7‑day coverage in client services. Work may also involve performing related tasks as needed.

Special Requirements

• Employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance, and functional capacity assessment.
• The duties or functions of this position include handling cash (or cash equivalents).

Misconduct Disclosure Requirement

As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Culture of Opportunity and Belonging

UC Davis is committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

To view the University of California's Anti‑Discrimination Policy, please visit https://policy.ucop.edu/doc/1001004/Anti-Discrimination. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.