Client Services Representative

Animal Clinic of La Porte; Vacaville (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Oak Animal Hospital in Vacaville, CA is hiring a Veterinary Client Service Representative (CSR). Join a friendly, fast-paced team providing exceptional front-desk service for pets and their families.

We seek a personable, organized individual with strong communication skills who can manage appointments, payments, and client inquiries while maintaining a welcoming reception. Pay range is $20.00–$25.00 per hour, based on experience.

Qualifications

• Previous customer service experience required.
• Previous veterinary hospital or animal clinic experience strongly preferred.
• Experience using AviMark veterinary practice management software is highly preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and time-management abilities.
• Professional, dependable, and able to work well as part of a team.
• A genuine love for animals and a desire to provide excellent client care.

Responsibilities

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, schedule appointments, and manage appointment requests.
• Check clients in and out, process payments, and maintain accurate client records.
• Respond to client emails, text messages, and other communications.
• Communicate effectively with veterinarians, technicians, and support staff.
• Assist clients with questions regarding services, medications, and hospital policies.
• Maintain an organized, clean, and welcoming reception area.
• Handle sensitive situations, including distressed clients and end-of-life appointments, with empathy and professionalism.
• Assist with general administrative duties and daily front-office operations.

Skills

Customer service experience

Veterinary clinic experience

AviMark software

Communication skills

Multitasking & time management

Teamwork

Computer literacy

Animal lovers

Tools

AviMark software

Job description

Job Description

WE'RE HIRING!

Veterinary Client Service Representative (CSR)

Oak Animal Hospital | Vacaville, CA

Pay Range: $20.00–$25.00 per hour

Do you love animals and enjoy making a difference in the lives of pets and their families? Oak Animal Hospital is looking for a friendly, organized, and compassionate Veterinary Client Service Representative (CSR) to join our team!

We are seeking someone who is personable, dependable, detail-oriented, and passionate about providing exceptional customer service in a fast-paced veterinary environment.

JOB RESPONSIBILITIES

• Welcome clients and their pets with warmth, professionalism, and compassion.
• Answer incoming phone calls, schedule appointments, and manage appointment requests.
• Check clients in and out, process payments, and maintain accurate client records.
• Respond to client emails, text messages, and other communications.
• Communicate effectively with veterinarians, technicians, and support staff.
• Assist clients with questions regarding services, medications, and hospital policies.
• Maintain an organized, clean, and welcoming reception area.
• Handle sensitive situations, including distressed clients and end-of-life appointments, with empathy and professionalism.
• Assist with general administrative duties and daily front-office operations.

QUALIFICATIONS

• Previous customer service experience required.
• Previous veterinary hospital or animal clinic experience strongly preferred.
• Experience using AviMark veterinary practice management software is highly preferred.
• Excellent verbal and written communication skills.
• Strong multitasking, organizational, and time-management abilities.
• Comfortable working in a busy, fast-paced environment.
• Proficient with computers and able to learn new software.
• Professional, dependable, and able to work well as part of a team.
• A genuine love for animals and a desire to provide excellent client care.

WHAT WE'RE LOOKING FOR

We want someone who understands that the client service experience begins at the front desk. The ideal candidate is friendly, compassionate, proactive, and able to remain calm and professional during challenging situations.

A positive attitude, strong work ethic, veterinary industry knowledge, and willingness to learn are essential!

COMPENSATION

$20.00–$25.00 per hour, depending on experience and qualifications.

JOIN OUR TEAM!

At Oak Animal Hospital, we believe exceptional veterinary care starts with a team that genuinely cares. If you enjoy working with people, love animals, and want to be part of a dedicated veterinary team, we'd love to hear from you!

Oak Animal Hospital – Providing compassionate care for pets and the people who love them.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

• medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.
• paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA offers more information about compensation and benefits for your specific location during the process.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.