Client Services Representative

Star Valley Veterinary Clinic; Stafford Township (NJ); Presencial; USD 33.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Veterinary benefits after 90 days

Descripción de la vacante

Stafford Veterinary Hospital is seeking a Client Services Specialist to join our reception team. You will greet clients, determine needs, and manage check-in/out with a professional and courteous manner.

You will schedule appointments for vaccinations, rechecks, surgeries, and other services, and assist with client reminders. You’ll also handle sales, invoicing, and chart maintenance in a fast-paced hospital environment.

Formación

• Greeting clients and determining needs, and completing check-in/check-out.
• Following policy/procedures in scheduling ill/injured patients and vaccinations.
• Assisting with client reminders for annual health checks and other services.
• Managing patient charts and updating information as needed.
• Handling product inquiries and basic over‑the‑counter sales.

Responsabilidades

• Greet clients, determine needs, and complete check-in/check-out.
• Schedule appointments for treatments, vaccinations, and procedures according to policy.
• Assist with client reminders and follow-up communications.
• Pull/prepare patient charts and update information.
• Provide product knowledge and assist clients with purchases.
• Invoice clients, collect fees, and process payments per hospital policy.
• Assist in emergencies and communicate transport instructions to staff.
• Maintain waiting area and re-stock supplies and educational materials.
• Prepare welcome letters and new client packets for doctors.

Conocimientos

Customer service

Scheduling

Cash handling

Team communication

Herramientas

PIMS

Descripción del empleo

Hospital Name: Stafford Veterinary Hospital

Job Type: Support Staff

Description & Requirements

The Client Services Specialist is an invaluable member of the hospital team who works directly with a Hospital Manager and supporting medical staff to provide exceptional customer service while maintaining a smooth and efficient flow of clients and patients through the animal hospital.

• Responsible for greeting clients, determining the needs of the clients and patients, and completing the check‑in and check‑out process. Models a professional and courteous manner with staff and clients.
• Follows established policy and procedures in scheduling clients for prompt treatment of ill and/or injured patients, as well as proper scheduling of patients in need of vaccinations, rechecks, surgeries, in‑hospital procedures, and other services that require the doctors’ and technicians’ time.
• Helps with client reminders for annual health assessments, parasite checks, dentistry, senior care, etc.
• Pulls patient charts for daily scheduled appointments and collects information to make necessary updates, including the creation of new charts, when appropriate.
• Acts […].
• Performs over‑the‑counter sales of merchandise such as food and special diets, shampoos, flea and tick control products, heartworm, etc. Demonstrates a technical knowledge of products and is capable of assisting clients with their product needs.
• Invoices clients, collects fees, makes change, imprints credit card forms, and obtains authorization for credit charges following the credit policies of the hospital.
• Demonstrates basic emergency procedures and can give proper information on transporting the patient to the hospital. Responsible for advising hospital staff about incoming emergencies.
• Maintains appearance and cleanliness of the waiting room and reception area, including re‑stocking of products, office supplies, client educational materials, hospital brochures, etc.
• Prepares and sends welcome letters, new client information packets, referral and thank you letters, condolences, long wait notes, and other correspondence for the doctors and/or Hospital Manager.
• Demonstrates a full working knowledge of PIMS procedures and functional applications.

• The base salary range for this full‑time position is $33,000 - $35,000. Our salary ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training.

Example of possible benefits that are to be included, if applicable:

• Paid time off
• Veterinary benefits also included after 90 days