Client Services Representative

RTC; Rolling Meadows (IL); Hybrid; USD 42,865 - 62,321; Full time

Benefits offered by this job

401(k) Plan with company match

Hybrid work-from-home program

Health Insurance

Dental Insurance

Tuition Assistance

Paid Parental Leave

PTO 16 days + 9 holidays

Job summary

RTC is seeking a dynamic Client Services Representative in Rolling Meadows, IL. This hybrid role focuses on data analysis, ERP data maintenance, and cross‑functional collaboration to meet client expectations.

You will monitor shipments, maintain ERP records, and support sales performance metrics while prioritizing tasks in a fast‑paced B2B environment. A Bachelor’s degree is preferred, with ERP experience and Excel proficiency required.

Qualifications

• Bachelor’s degree a plus but not required.
• ERP experience required.
• Proficient in Excel and Word; Excel test required.
• Ability to work in a fast-paced environment and prioritize workload.
• Clear communication and teamwork across departments.
• Applicants must be 18 or older.

Responsibilities

• Manipulate and analyze client data to support decisions.
• Coordinate tasks to meet client demands and deadlines.
• Monitor deliverables and resolve issues within timeframes.
• Collaborate with internal teams to address complex issues.
• Monitor sales performance metrics and take corrective actions.
• Perform accurate data entry and ensure data integrity.
• Maintain ERP records including customer data and inventory.
• Oversee daily logistics, scheduling and tracking of shipments.
• Prioritize tasks in a dynamic B2B environment.
• Adapt priorities based on internal and external needs.

Skills

Data analysis

Communication

Prioritization

Team collaboration

Education

Bachelor’s degree preferred

Tools

ERP system experience

Excel

Word

Job description

Job Summary

We are looking for a dynamic Client Services Representative to join our team. This multifaceted role offers an exciting work environment that brings new challenges and opportunities each day. As a key team member, you will be instrumental in maintaining the highest standards that our clients have come to expect of RTC for decades.

Essential Functions

• Ability to manipulate and analyze client data.
• Coordinate all tasks necessary to support the client's demands.
• Monitor all customer deliverables and resolve any issues efficiently within the specified timeframe.
• Collaborate with internal teams to address complex customer issues and elevate when necessary.
• Assist in monitoring sales performance metrics, such as late shipments and order defect rates, and take necessary actions to improve performance.
• Perform accurate and efficient data entry tasks, ensuring data integrity and consistency across systems.
• Maintain and update ERP system records, including customer information, inventory levels and financial data.
• Oversee daily logistic operations, including the scheduling and tracking of shipments.
• Detail‑oriented and capable of prioritizing multiple tasks in a constantly changing business‑to‑business environment.
• Ability to adapt and shift priorities based on internal and external business needs.

Education, Experience, and Skill Requirements

• Bachelor’s Degree a plus, but not required.
• ERP experience required.
• Proficient in all Excel and Word applications; an Excel test is required.
• The ability to work in a fast‑paced environment and prioritize workload.
• Maintains clear and effective communication.
• Deals constructively with issues that do not have clear solutions.
• Supports the team by empowering others and positively contributing to the overall success of the organization.
• Applicants must be 18 or older.

About RTC

RTC focuses on continual improvement, evolving our capabilities, and reinvesting in our business to deliver higher‑performing solutions for our clients.

Benefits

• 401(k) Plan with company match (we also offer a Roth option)
• Hybrid work‑from‑home program offered
• Health Insurance through Blue Cross Blue Shield
• Dental Insurance
• Flexible Spending for Health and/or Dependent Care
• Commuter Transit benefit
• Critical illness benefit
• Life Insurance (we cover three times your salary)
• Short‑Term Disability Coverage
• Two weeks of paid Parental Leave
• Sixteen PTO Days (full year)
• Nine paid holidays
• Tuition Assistance

Perks

• Fun Friday Hours – leave at 2:30 each Friday year‑round
• Volunteer Time Off (VTO) plus company‑sponsored volunteer events

Wellness

• PTO is encouraged for vacations and mental‑health breaks
• Work/Life resources such as legal, financial, and counseling are available through our Employee Assistance Program
• Discounts to eligible fitness centers for associates enrolled with Blue Cross
• Preventative care is covered at 100%
• Lactation rooms available for new mothers at Rolling Meadows and other plant locations
• Annual flu clinic at Romeoville and Rolling Meadows; flu shots covered by insurance if associate elects otherwise

Compensation

The base salary range for this position is budgeted for $42,865‑$62,321, with eligibility for overtime after 40 hours worked and an annual bonus. The actual base salary depends on various factors and may be above or below the range depending on the applicant’s qualifications, years of relevant experience, specific skills, level of education, business needs, and market demand.

Career Development & Training

We encourage your professional growth through mentorship, management support, and various training opportunities.

Equal Employment Opportunity Statement

RTC is an equal opportunity employer. Women, individuals of all ethnicities, people with disabilities (intellectual and physical), and Veterans are strongly encouraged to apply. We are dedicated to a policy of non‑discrimination in employment. All qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, sex (including gender identity, sexual orientation, and pregnancy), age (40 or older), disability or genetic information, marital status, citizenship status, veteran status, religion, or any other basis prohibited by law. RTC is in compliance with Child Labor Laws. https://www.eeoc.gov/poster