PROGRAM ASSISTANT

HRA/DEPT OF SOCIAL SERVICES; World Trade Center (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

The Department of Social Services (DSS) of the City of New York seeks a Principal Administrative Associate II to support Customized Assistance Services (CAS). You will liaise with substance abuse programs, collect data, generate reports, coordinate meetings, and maintain system data to ensure program compliance.

This civil service role requires strong writing and organizational skills, plus experience in administrative supervision and proficiency with Microsoft Office. NYC residency preferred.

Qualifications

• Bachelor's degree with 3 years of satisfactory full-time progressively responsible clerical/administrative experience, including supervisory duties.
• Associate degree or 60 credits with 4 years of similar experience including supervisory duties.
• High school diploma or equivalent with 5 years of clerical/administrative experience including supervisory duties.
• Education/experience equivalent to above; must include 1 year of supervisory/admin experience.

Responsibilities

• Liaise with Substance Abuse related programs regarding program updates, training, issues with automated systems and reporting requirements.
• Collect data, perform analysis and produce reports on program activities and outcomes.
• Research case-specific information via automated systems and program contacts; forward to Office management.
• Coordinate meetings and training and respond to inquiries from Substance Abuse programs.

Skills

Writing skills

Organizational skills

Education

Bachelor's degree with 3 years admin experience

Associate degree with 4 years admin experience

High school diploma with 5 years admin experience

Education/experience equivalent with supervisory experience

Tools

Microsoft Office

Job description

APPLICANTS MUST BE PERMANENT IN THE PRINCIPAL ADMINISTRATIVE ASSOCIATE CIVIL SERVICE TITLE

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Customized Assistance Services (CAS) helps Human Resources Administration (HRA) clients with health and/or mental health conditions reach their highest attainable level of functioning and self-sufficiency by providing comprehensive, integrated, individualized clinical and support services. CAS works with other components of HRA and with other governmental and non-governmental service providers to create new programs and to integrate and refine existing services so the people it serves can achieve their maximum functional capacity.

Office of Rehabilitative Services help cash assistance clients to achieve their highest level of self-sufficiency through treatment retention, recovery from substance use and movement towards employment or Federal disability benefits resulting in significant cost savings to the City. Under the direction of the Assistant Deputy Commissioner (ADC) for Administration and Program Facilitation, the position will work closely with the ADC to perform liaison activities with community-based substance abuse treatment and harm reduction programs and contracted case management programs to provide program updates, resolve system-related issues and ensure compliance with reporting requirements.

Customized Assistance Services (CAS) is recruiting for one (1) Principal Administrative Associate II to function as a Program Assistant who will:

• Liaise with Substance Abuse related programs regarding program updates, training, issues related to automated systems and compliance with program reporting requirements.
• Collect data, perform analysis and produce reports related to Substance Abuse Treatment and Harm Reduction programs activities and outcomes.
• Research case-specific information by checking automated systems and contacting programs; forward information to Office management.
• Coordinate meetings and training and answer inquiries from Substance Abuse related programs.
• Update HRA and CAS automated systems to create/adjust client appointment slots, ensure that substance abuse program letters of agreement and licensing requirements are current and program site addresses and contact information are accurate.
• Perform additional duties as assigned

Hours/Shift: 9:00am-5:00pm (Flexible)

PRINCIPAL ADMINISTRATIVE ASSOC - 10124

Minimum Qualifications

• 1. A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or
• 2. An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or
• 3. A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;
• 4. Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Preferred Skills

• Excellent writing/communication skills.
• Excellent organizational skills.
• Knowledge of Microsoft Office/Word and Excel.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.