CASHIER

HRA/DEPT OF SOCIAL SERVICES; World Trade Center (NY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

HRA/DEPT OF SOCIAL SERVICES in New York seeks a Clerical Associate (10251) to support the Division of Accounts Receivable and Billing (DARB). You will process Medicaid payments, prepare documents, and perform data entry quality assurance.

The role carries a 9-to-5 schedule at the 4 World Trade Center location. The position requires a four-year high school diploma and one year of clerical experience, along with strong keyboard speed (100 keystrokes per minute) and proficiency in Excel and Word.

Qualifications

• A four-year high school diploma or equivalent approved by a state education body and one year of clerical experience.
• Keyboard familiarity with the ability to type at a minimum of 100 keystrokes per minute.

Responsibilities

• Process payments received from Medicaid Surplus customers and credit card transactions using an FIS POS terminal.
• Prepare documents and Medicaid batches for data entry into the DARB accounting system and deposits checks and money orders to the bank through remote deposit.
• Review Medicaid Surplus payments from third parties for attestation of use of recipient funds and send appropriate correspondence to customers who have not submitted forms.
• Research customer payments using the DARB system, Welfare Management System (WMS) and the HRA One Viewer for scanning, indexing and QA.
• Identify monies received for other receivables and prepare input documents and batches for data entry into the DARB accounting system.
• Provide coverage for the Cashier window for related program areas and processes.

Skills

Typing 100 keystrokes/min

Multitasking

Interpersonal skills

Education

High school diploma or equivalent

Tools

Excel

Microsoft Word

WMS

HRA One Viewer

Job description

APPLICANTS MUST BE PERMANENT IN THE CLERICAL ASSOCIATE CIVIL SERVICE TITLE OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE

Division of Accounts Receivable and Billing (DARB) is mandated by State and local law works with all levels of HRA management, City, State and Federal government officials. DARB collects and accounts for more than $140M annually in public assistance Refunds and Recoveries including lump sum checks received from the Social Security Administration for SN/SSI clients and SSP refunds and Medicaid Spend Down program payments. DARB is responsible for the collections, refunds and billing for client-related payments received by HRA while managing thirty-one employees in four distinct units: the Treasury Unit/Cashier’s Central Processing & Special Processing Units, the Data Entry Unit, the Reporting and Reconciliation Unit and the Administration Unit. The Cashiers’ Unit within DARB processes over 4,000 payments per month with over 700 of these payments being extremely time sensitive and trigger Medicaid coverage for customers.

• Process payments received from Medicaid Surplus customers and credit card transactions using an FIS POS terminal.
• Prepare documents and Medicaid batches for data entry into the DARB accounting system and deposits checks and money orders to the bank through remote deposit.
• Review Medicaid Surplus payments received from third parties for an attestation of use of recipient funds and sends appropriate correspondence to customers who have not submitted the appropriate forms.
• Research customer payments by using the DARB system, Welfare Management System (WMS) and the HRA One Viewer in order to perform scanning, indexing and quality assurance of Medicaid surplus payments and other non-Medicaid type of documents.
• Identify moneies received for other types of receivables and prepare input documents and batches for data entry into the DARB accounting system for One-Shot Deal payments, cash assistance overpayments, SNAP overpayments, Supplemental Needs Trusts payments, and refunds from employees who serve on jury duty.
• Provide coverage for the Cashier window where program areas, such as IREA Claims & Collections and the Bureau of Fraud and Investigation, submit payments received from customers for processing.

Work Location: 4 World Trade Center, New York, NY

Hours/Schedule: 9 to 5

CLERICAL ASSOCIATE - 10251

Minimum Qualifications

Qualification Requirements A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and one year of satisfactory clerical experience.

Skills Requirement Keyboard familiarity with the ability to type at a minimum of 100 key strokes (20 words) per minute.

Preferred Skills

• Proficient in Excel and Microsoft Word.
• Excellent interpersonal skills.
• Good organizational and verbal communication skills, with the ability to multitask and interact with DARB’s staff and many HRA’s responsibility areas, and other city agencies.
• Excellent computer knowledge of Excel, Word, and WMS is a plus

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.