Client Services Representative

Talentify; Lombard (IL); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Uniform Allowance

PTO

Employee Pet Discount

Medical/Dental/Vision

Short/Long Term Disability

Life Insurance

Job summary

Carriage Animal Hospital is seeking a dedicated Client Service Representative to deliver exceptional client service and uphold hospital standards. You will handle calls, schedule services, manage records, and assist with payments in a collaborative, family-like environment.

The role emphasizes teamwork, patient advocacy, and a welcoming atmosphere. Training will cover hospital protocols and software like Cornerstone, with opportunities to grow within a supportive team.

Qualifications

• Ability to multi-task in a fast-paced environment.
• Accurate payment handling and cashiering skills.
• Clear telephone communication with clients.
• Strong client communication and service orientation.
• Basic veterinary knowledge preferred to assist clients.

Responsibilities

• Answering phone calls and schedule appointments.
• Maintain accurate client and patient information.
• Collect payments and process transactions.
• Emergency patient triage and lobby upkeep.
• Collaborate with team to ensure a positive client/patient experience.

Skills

Multi Task

Payment Handling

Telephone Skills

Client Communication

Veterinary Knowledge

Cornerstone Knowledge

Tools

Cornerstone

Job description

Job Description

Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Representative is to exceed client’s expectations for outstanding client service while maintaining hospital standards and positive patient advocacy.

Our CSR's daily duties include but not limited to; answering phone calls, scheduling appointments for a wide variety of services, maintaining accurate client and patient information, collecting payments, emergency patient triage, lobby upkeep, and addressing client questions or concerns.

We are looking for those who strive to make a difference in the lives of our patients, as well as our clients! Working well on a team is a must, as every department in our hospital collaborates together to ensure the client/patient experience is one of a kind. Our hospital operates like a family. Our hospital excels on maintaining a welcoming environment where employees from every department can openly ask questions and receive support and encouragement.

Requirements

• Multi Task
• Payment Handling
• Telephone Skills
• Client Communication Skills
• Veterinary Knowledge
• Computer Skills-Knowledge of Cornerstone is a plus!

Hours of Operation

• Mon – Fri (8:00am – 6:00pm)
• Saturday (8:00am - 2:00pm)
• Closed Sundays

Benefits

• Uniform Allowance
• PTO
• Employee Pet Discount
• Medical/Dental/Vision
• Short/Long Term Disability
• Life Insurance

• The base hourly range for this position is $15-$18. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

For more Information about our hospital, please visit www.carriagevet.com

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position
• If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.