Client Services Representative

Talentify; Elizabethtown (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

Helmwood Veterinary Clinic is seeking an experienced receptionist to join our team as a front-desk professional. The ideal candidate will be self-motivated, quick-thinking, able to multi-task, and possess excellent communication and compassionate client care.

Responsibilities include managing a multi-line phone system, emails and texts, scheduling appointments, checking in/out patients, handling payments, and educating clients about services.

Qualifications

• Minimum 1 year in customer service experience.
• Experience providing superb professional and personable client services.
• Basic computer skills; MS Office and Outlook experience preferred.
• Ability to prioritize and manage multiple tasks calmly and professionally.
• Strong interpersonal skills and teamwork.

Responsibilities

• Manage a multi-line phone system.
• Handle email, text and voicemail communications.
• Deliver service excellence to clients and clinic staff.
• Schedule and manage appointments.
• Communicate effectively with clients.
• Assist with patient check-in and check-out.
• Process payments (cash, check, credit card).
• Educate clients about services.

Skills

Customer service

Multitasking

Communication

Teamwork

Attention to detail

Tools

Microsoft Office

Outlook

Job description

Job Description

Helmwood Veterinary Clinic is a General Practice Facility, seeking an experienced receptionist to join our team. Previous experience in a veterinary clinic is preferred but not required.

The ideal new team member we are looking for is self-motivated, a quick thinker, able to multi-task efficiently, and has excellent communication skills and compassion. Is this you?

Key responsibilities include, but are not limited to:

• Multi-line phone system management
• Email, text and voice-mail management
• Service excellence to address needs of clients and clinic staff
• Appointment scheduling and management
• Excellent client communication
• Patient check in & check out
• Manage cash, check and credit card payments from clients
• Client education & services

Qualifications:

• Experience providing superb professional and personable client services
• A minimum of 1 year working in customer services is requested
• Basic computer skills (Microsoft Office ad Outlook experience preferred)
• Attention to detail
• Ability to prioritize and manage multiple tasks confidently, calmly and professionally
• Interpersonal skills working in a team environment

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose

Give pets and the people who love them more quality years together

Mission

Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values

Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

• We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com
• We may also contact you via text message from an identified NVA representative for recruiting-related communication
• All job opportunities and applications are hosted on our official careers site: careers.nva.com
• There is no cost or confidential information required to apply or be considered for a position

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.