Account Representative

Scherz Insurance Group - Farm Bureau; Northville (MI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Scherz Insurance Group - Farm Bureau is seeking an Account Representative to join our Northville, MI team. This role involves customer support and sales, making it ideal for those who enjoy helping clients find solutions. You'll generate business opportunities and support clients with their needs.

Ideal candidates have a Property & Casualty license or can obtain one. Strong communication skills and experience in sales or customer service are essential. Join a team that values growth and collaboration.

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently while contributing to a team.
• Attention to detail and organizational skills.

Responsibilities

• Communicate with prospective and existing clients by phone, email, and in person.
• Assist clients with account questions and service requests.
• Generate quotes and present coverage options.

Skills

Communication skills

Relationship management

Sales experience

Customer service

Education

Property & Casualty license

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

We are seeking an outgoing and motivated Account Representative to join our growing team. This role combines customer support, relationship management, and sales, making it ideal for someone who enjoys connecting with people and helping them find solutions that meet their needs.

As an Account Representative, you'll play a key role in supporting clients, generating new business opportunities, and contributing to the overall success of the agency.

What You’ll Do

• Communicate with prospective and existing clients by phone, email, and in person.
• Assist clients with account questions, updates, and service requests.
• Generate quotes and present appropriate coverage options.
• Follow up with leads and referrals to build new business opportunities.
• Conduct account reviews and identify additional products or services that may benefit clients.
• Support retention efforts by providing outstanding customer service.
• Process account changes and maintain accurate records.
• Collaborate with teammates to achieve agency goals and deliver an exceptional client experience.

What We’re Looking For

• Property & Casualty license required or ability to obtain upon hire.
• Sales, customer service, retail, hospitality, or relationship-building experience preferred.
• Strong verbal and written communication skills.
• Comfortable making outbound calls and having consultative conversations.
• Self‑motivated with a positive attitude and strong work ethic.
• Ability to work independently while contributing to a team environment.
• Strong attention to detail and organizational skills.

Why Join Us?

You'll be part of a team that values growth, collaboration, and doing what's right for clients. We invest in our people through training, coaching, and opportunities for professional development while fostering a supportive and positive workplace culture.

Our Core Values

• Do the right thing
• Keep learning and growing
• Pursue excellence
• Listen before recommending
• Treat others with respect
• Maintain a professional, client‑focused mindset