Customer Service Representative

Million Air - Medford; Medford (OR); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Matching 401k program

Paid Time Off

Medical, Dental, and Vision coverage

Performance-based bonuses

Job summary

Million Air - Medford is seeking a Customer Service Representative to greet guests, assist pilots, and provide concierge services in a fast-paced FBO environment. You will invoice for services, record preferences in the Million Air CSI system, and coordinate with the line service team to exceed customer expectations.

The role requires evenings/weekends, a valid driving record, and a background check. This is a non-exempt, full-time position with opportunities to grow within the customer service

Qualifications

• Customer service experience in the service industry.
• Must be 18 years or older with a high school diploma or equivalent.
• Ability to work evenings, weekends, and holidays.
• Acceptable driving record.
• Able to pass a background check.
• Zero tolerance drug-free employer includes pre-employment and random screening.

Responsibilities

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times including front desk, lobby, and all FBO amenities

Skills

Customer service

Bi-lingual

Communication skills

Driving ability

Education

High School Diploma or equivalent

Tools

Microsoft Office

Point-of-Sale (POS) systems

Job description

Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen," is evident in every interaction with our customers, co-workers, and teammates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of everyone to shine and complement the entire team.

• Is the customer #1 with you?
• Do you have an outstanding smile?
• Are you a positive, upbeat person?
• Do you provide personalized service that creates customer loyalty?
• Can you sense what another person wants and needs before they ask?
• Do you always live up to your commitments?
• Do you like a fast-paced work environment?
• Are you excited to provide a level of customer service unrivaled by the competition?

Objectives

The Customer Service Representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with customers, pilots, and team members within the customer service department.

Requirements

Responsibilities and Duties

• Greet customers in a friendly, professional manner
• Provide concierge services to pilots and customers, including making reservations as required
• Invoicing for services rendered to customers and pilots
• Record customer preferences in Million Air CSI system
• Proactive preparation for all incoming aircraft
• Provides timely feedback to the company regarding service failures or customer concerns
• Partner with line service team to meet and exceed customer's service expectations
• Keep hospitality bar stocked with snacks and beverages
• Maintain neat work area at all times including front desk, lobby, and all FBO amenities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies

• Customer focus- naturally outgoing/extroverted
• Communicate with customers and employees in person, on phone, and through radio communications
• Strong computer skills including Microsoft Office products and point-of-sale programs
• Basic mathematical knowledge
• Must be able to operate a motor vehicle and be insurable by Company insurance policy (Requires clean driving record)
• Preferred be bi-lingual

Reporting Relationship

This position reports to the Customer Service Manager

Work Environment

This position operates in a professional environment, which may include exposure to all types of weather conditions and direct contact with both moving and non-moving aircraft.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, including but not limited to:

• Must be able to lift 25 pounds
• Stand to greet customers during verbal exchanges, walk throughout the facility to interact with customers
• Possible exposure to hazardous noise levels, chemicals, fumes, and machinery

Position Type and Expected Hours of Work

This is a non-exempt position. This position includes shift work which requires working evenings and weekends and on scheduled company holidays.

Travel

No travel is expected for this position.

Education, Experience, and Eligibility Qualifications

• Customer service experience, preferably in the service industry
• Must be 18 or older w/High School Diploma or equivalent
• Entry level position
• Ability to work evenings, weekends, and holidays
• Acceptable driving record
• Ability to pass a background check
• Zero tolerance drug-free employer includes pre-employment and random screening

Benefits

• matching 401k program
• Paid Time Off (PTO)
• Medical, Dental, and Vision coverage
• performance-based bonuses.

AAP/EEO Statement

Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this position. Duties, responsibilities, and activities may change at any time, with or without notice.