Client Services Representative: 40 Hours Per Week (AM)

alverno-laboratories; Hammond (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Alverno Laboratories in Hammond, IN is seeking a dedicated Client Services representative for the Central Laboratory team. duties include answering calls, directing inquiries, notifying physicians of alert values, and documenting notifications.

You will assist clients with ACL's services and manage client issues with professionalism. Candidates should have a high school diploma or GED, computer experience, knowledge of medical laboratory terminology, and relevant healthcare setting experience;

Qualifications

• High school diploma or GED equivalent required.
• Previous experience with computers required.
• Knowledge and competency in medical laboratory terminology and functions.
• Relevant experience in a medical setting is highly desired.

Responsibilities

• Answer, direct, and initiate telephone calls to clients, notify physicians of alert values, and document notifications.
• Assist clients in utilizing ACL's services and handle client issues while maintaining a professional attitude.

Skills

Customer service

Computer literacy

Medical terminology

Clinical setting experience

Education

High school diploma or GED equivalent

Job description

Overview

Central Laboratory- Client Service

Location: 2434 Interstate Plaza Dr. Hammond, IN 46324

Shift: Days; Rotating Shifts; Weekend and/or Holiday Rotation

FTE: 1.0

What will you do

This individual is responsible for all needed client services functions including answering, directing and initiating telephone calls including notifying clients/physicians of alert values and documenting notification. He/she will also assist clients in utilizing ACL\'s services, assist all laboratory functions in adding and deleting tests at clients\' requests, maintain appropriate records of these actions and assist in handling all client issues as directed and as needed. In addition this individual must maintain a highly professional attitude and appropriate behaviors as frequent and sensitive client interactions occur. Must be able to manage stress associated with work assignments and deadlines. This individual shall maintain a healing environment for employees and patients with a spirit of caring and concern as incorporated in the philosophy of our Catholic healthcare systems while performing all job functions.

What we are looking for

• High school diploma or GED Equivalent required.
• Previous experience with computers required.
• Knowledge and competency in medical laboratory terminology and functions.
• Relevant experience in a medical setting is highly desired.