Client Services Representative

Trane Supply; Bellevue (WA); Hybrid; USD 87,000 - 113,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Education and training opportunities

Job summary

Trane Supplyはビバレー（ワシントン州）に拠点を置くClient Services Representativeを募集しています。顧客サービスの提供と契約更新プロセスの実行、見積もりの作成、提出済みリードのフォローアップを担当します。地域のサービス事業の財務目標に貢献します。

部門はServices Sales Leaderへ報告し、営業チームと運用と緊密に連携します。小規模サービス契約の顧客満足度・維持・成長、非契約顧客の開拓、提案作成、 Salesforce への機会入力を含む業務を行います。

Qualifications

• Bachelor’s degree or certificate with two years’ work experience preferred.
• Customer service with relationship building experience is a plus.
• Must be able to multi-task and think critically in high-stress situations.
• Working knowledge of HVAC systems preferred.

Responsibilities

• What you will do: Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.
• Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.
• Driving new mechanical service agreements and service agreement renewals.
• Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.
• Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.

Skills

Customer service

Relationship building

Communication

Multi-tasking

Problem solving

Education

Bachelor's degree or certificate

Job description

## Client Services Representative応募: 月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。: Bellevue, Washington: フルタイム: 募集開始 - 今日: JR-15513私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業(〜を含む)を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか?より良い未来の実現に貢献したいとお考えですか?もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。私たちは果敢に前進します。**作業場所:**月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。The Client Service Representative delivers exceptional service and support to our customers by executing the service agreement renewal process, providing quotations and following up on submitted leads. This role is important to meeting the financial and business goals for the Region’s service business. Reporting to Services Sales Leader, this role sits on the sales team and partners closely with operations. Responsible for contract renewal, scope expansion, improving customer satisfaction and ensuring contractual obligations are being met. Identifies opportunities for growth and sales in assigned customer portfolio and partners with the sales team as required. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes customer support and sales activities at client’s facilities as needed. Duties include making sales or obtaining order or contracts for services.**What you will do:*** Responsible for customer satisfaction, retention, and growth for assigned portfolio mostly consisting of small service agreement customers and accounts.* Delivers growth by prospecting for other non-agreement customers; sources may include cold calls, leads linkage, quick quotes, and new lead management.* Driving new mechanical service agreements and service agreement renewals.* Responsible for time and material (T & M) and Quoted Job pull-through opportunities, working with the estimating team on the proposals and delivering proposals to the customer in a time frame to meet their needs.* Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan, customer budget planning and scheduled customer visits.* Identifies and communicates issues, business goals and objectives on all assigned accounts.* Responsible for responding within 24 hours to all customer inquiries and concerns.* Responsible for reviewing the financial performance of all assigned accounts on a weekly basis and provide a correction plan for poor performing service agreements to include AR follow up.* Responsible for meeting department growth plans by selling and expanding customer base. To include making the required number of customer sales calls monthly.* Responsible for customer assurance regarding equipment up-time and reliability.* Assists in creating standard work / cadence for meeting customer needs.* Assists Account Managers with strategic customers as assigned.* Ensures customer opportunities are entered into Salesforce accurately and that the sales pipeline is actively reflected.* Other duties as assigned.**What you will bring:*** Bachelor’s degree or certificate with two years’ work experience preferred.* Customer service with relationship building experience is a plus.* Competencies: customer focus and relationship building, problem solving and initiative, collaboration and teamwork, adaptability and agility, results orientation* Mathematical Aptitude* Must be able to multi-task and think critically in high-stress situations.* Must be able to communicate effectively in person, by phone and through written communication.* Able to work extended hours on occasions when required. ·* Working knowledge of HVAC systems preferred.* Must possess a valid driver’s license for a minimum of 12 months.**年間基本給与範囲または時給基本給与範囲**$86,893.33 - $113,400.00**報酬区分**給与**インセンティブ対象**Yes**販売手数料対象**No**免責事項**当社は、このポジションに対して競争力のある報酬を提供できるよう努めており、さまざまな要素に応じて調整いたします。実際の報酬額は、勤続年数、能力、勤務地、学歴、経験、出張要件、組合の有無などの要素によって決定されます。報酬範囲は、一般的にその国の全国平均に基づいて設定されています。さらに、福利厚生については、地域、事業の方針、組合の関与、従業員の雇用形態などにより異なる場合があります。**仕事でも家庭でも充実した毎日を:** * 福利厚生はあなたとご家族に入社初日から適用され、健康保険や、充実したインセンティブを含む総合的なウェルネスプログラムなどが含まれます – 私たちは、思いやる勇気を持ちます!* 家族形成支援の福利厚生には、不妊治療の補償および養子縁組/代理出産への支援が含まれます。* 有給休暇には、最大15日の休暇、有給の祝日、病気休暇、およびボランティア活動や育児休暇を支援するための追加オプションが含まれます。* 401Kのマッチング拠出、会社のプログラムを通じた教育・研修の機会に加え、学費補助および学生ローン返済支援。 免責事項: 福利厚生の内容は、勤務地、労働協約、および地域/州の規制によって異なる場合があります安全上重要な職務Yes当社では特定の職務を安全重視職務(Safety Sensitive)として指定しています。安全重視職務に従事する場合、追加の薬物検査に合格する必要がある場合があります。こちらは安全重視職務です。