Customer Service Representative

Trane Supply; Kentucky; Hybrid; USD 67,000 - 97,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility treatment coverage

Adoption/surrogacy support

Paid time off (vacation/holidays/sick)

401K matching

Tuition assistance

Student loan repayment

Job summary

Trane Supply in Valley View, OH is hiring a Customer Service Representative. You will deliver positive client service experiences and sales solutions to our customers while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved.

Supervises account management activities on assigned service accounts. Identifies opportunities for growth and sales in the portfolio by making sales, obtaining orders/contracts for services.

Qualifications

• Bachelor’s degree or 1–3 years of service/client-service experience.
• Knowledge of HVAC systems is a plus.
• Ability to handle high-stress situations.
• Excellent verbal and written communication skills.
• Proficient with Microsoft Office (Excel/Word).
• Available for local travel and possesses a valid driver’s license.

Responsibilities

• Owns client satisfaction, retention, and growth for assigned portfolio.
• Drives account management processes and schedules client visits.
• Responds to client inquiries within 24 hours and communicates issues to the team.
• Identifies opportunities for quotes and service proposals.
• Collaborates with sales and billing to deliver timely proposals and follow-ups.

Skills

Communication skills

HVAC knowledge

Stress management

Office software (Excel/Word)

Driver's license

Local travel

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Job description

## Customer Service Representative応募: 月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。: Valley View, Ohio: フルタイム: 募集開始 - 今日: 92507109私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業(〜を含む)を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか?より良い未来の実現に貢献したいとお考えですか?もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。私たちは果敢に前進します。**作業場所:**月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。**Job Summary:**Trane in Valley View, OH is hiring a Customer Service Representative. As a Client Service Representative, you will deliver positive client service experiences and sales solutions to our clients while meeting financial and business goals and objectives. Provides client support and ensures client satisfaction goals are achieved. Supervises account management activities on assigned service accounts. Oversees client contract renewal, expansion, improving client satisfaction and ensuring contractual obligations are achieved. Identifies opportunities for growth and sales in assigned client portfolio by making sales, obtaining order or contracts for services. Collaborates with cross-functional teams including billing and sales. Works with account team(s) to develop innovative solutions that provide a profitable, measurable, and repeatable value. This position includes client support and sales activities at client’s facilities.**What you will do:*** Responsible for client satisfaction, retention, and growth for assigned portfolio.* Drives the account management process for assigned portfolio, which includes development of client account profiles, account strategies, service delivery plan, and scheduled client visits. Responsible for responding within 24-hours to all client inquiries and concerns.* Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.* Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager on the proposals and delivering timely proposals to the client to meet their needs.* Responsible for collaboration and follow-up on sales leads and quick quotes generated by the service technician team.* Responsible for facilitation of the Service Linkage program.* Attends sales and client support development trainings.* Attends sales meetings.**Other Responsibilities:*** Prioritizes workload and client requests to ensure a positive client experience.* Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external clients.* Communicate verbally, in writing, and in person with external and internal stakeholders. For example: clients/suppliers/visitors/enquirers and relevant staff. Provide accurate information in timely manner.* Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.* Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.* Adheres to health and safety policy, and other requirements relating to care of equipment.* Other responsibilities as required.**What you will bring:*** A desire to understand our business and passion to connect current and potential clients with service offerings designed to create efficient and sustainable buildings.* Bachelor’s Degree or 1 to 3 years of experience in a service or client service capacity.* Knowledge of HVAC Systems is a plus.* Must be able to handle high-stress situations.* Must be able to communicate effectively in person, by phone and through written communication.* Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.* Proficient in Microsoft Office applications, particularly Excel and Word* Available for local travel.* Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: + DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.* Able to work extended hours on occasions when required.**年間基本給与範囲または時給基本給与範囲**$67,260.00 - $96,810.00**報酬区分**給与**インセンティブ対象**Yes**販売手数料対象**No**免責事項**当社は、このポジションに対して競争力のある報酬を提供できるよう努めており、さまざまな要素に応じて調整いたします。実際の報酬額は、勤続年数、能力、勤務地、学歴、経験、出張要件、組合の有無などの要素によって決定されます。報酬範囲は、一般的にその国の全国平均に基づいて設定されています。さらに、福利厚生については、地域、事業の方針、組合の関与、従業員の雇用形態などにより異なる場合があります。**仕事でも家庭でも充実した毎日を:** * 福利厚生はあなたとご家族に入社初日から適用され、健康保険や、充実したインセンティブを含む総合的なウェルネスプログラムなどが含まれます – 私たちは、思いやる勇気を持ちます!* 家族形成支援の福利厚生には、不妊治療の補償および養子縁組/代理出産への支援が含まれます。* 有給休暇には、最大15日の休暇、有給の祝日、病気休暇、およびボランティア活動や育児休暇を支援するための追加オプションが含まれます。* 401Kのマッチング拠出、会社のプログラムを通じた教育・研修の機会に加え、学費補助および学生ローン返済支援。 免責事項: 福利厚生の内容は、勤務地、労働協約、および地域/州の規制によって異なる場合があります安全上重要な職務No当社では特定の職務を安全重視職務(Safety Sensitive)として指定しています。安全重視職務に従事する場合、追加の薬物検査に合格する必要がある場合があります。こちらは安全重視職務です。