Client Services Representative

NVA Equine; Alameda (CA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health, dental, vision insurance

401k

PTO & holidays

Pet care discounts

Job summary

NVA Equine is seeking a Veterinary Client Service Representative to greet clients, manage appointments, and support front desk operations in a fast-paced AAHA-accredited hospital. You will coordinate client communications and ensure pets receive timely care while owners stay informed and reassured.

The role requires strong multitasking abilities, a positive attitude, and reliable attendance with some Saturday shifts. Prior veterinary front desk experience is a plus.

Qualifications

• High school diploma or equivalent.
• Customer service experience; veterinary experience preferred.
• Excellent communication skills; bilingual ability is a plus.
• Experience with multi-line phone systems and front desk responsibilities.
• Strong computer skills and ability to learn software quickly.
• Ability to stand for extended periods and lift up to 30 lbs.

Responsibilities

• Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism.
• Manage veterinary software systems to update patient records, process appointments, and handle billing procedures.
• Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments.
• Maintain cleanliness and organization of front desk area, including filing documents and managing veterinary administrative tasks.
• Ability to multi-task in a multi-doctor practice.
• Contribute to a positive team environment by collaborating with colleagues on pet care.

Skills

Customer service

Communication

Multitasking

Time management

Front desk

Bilingual (English)

Education

High school diploma

Tools

Vet software

Multi-line phones

Job description

Do you thrive in a fast-paced environment while multitasking? Are you dependable and enjoy helping people? Do you love animals? We are looking for a dedicated and compassionate Veterinary Client Service Representative to join our team and serve as the face of our hospital.

Overview

Join our dynamic veterinary team as a Veterinary Client Service Representative and become the welcoming face of our AAHA accredited hospital! In this vital role, you will coordinate client interactions, manage appointment scheduling, and support the smooth operation of our veterinary practice; ensuring that pets receive the care they need and their owners feel supported and informed. Your positive attitude and proactive approach will help create a comforting environment for pet owners and their beloved animals as they walk through our doors. You're not just answering phones; you're managing a fast paced flow of patients, coordinating seamlessly with medical staff, and delivering exceptional customer service at every interaction. The ideal candidate is someone who has a positive attitude, enjoys multitasking independently, and is able to work in a time sensitive, fast-paced environment.

Responsibilities

• Greet clients warmly, answer inquiries, and schedule appointments with enthusiasm and professionalism
• Manage veterinary software systems to update patient records, process appointments, and handle billing procedures
• Communicate effectively with clients about pet care instructions, vaccination schedules, and follow-up appointments
• Maintain cleanliness and organization of front desk area, including filing documents and managing veterinary administrative support tasks
• Ability to multi-task in a multi-doctor practice
• Contribute to a positive team environment by collaborating with good communications to colleagues on pet care

Qualifications/Requirements

• High school diploma or equivalent.
• Previous experience in a customer service role (veterinary experience preferred but not required)
• Excellent communication skills both via phone and in person; bilingual ability is a plus for serving diverse clients.
• Prior experience using multi-line phone systems and handling front desk responsibilities effectively.
• Strong computer skills and ability to learn new software quickly.
• Ability to manage time efficiently, prioritize tasks effectively, and maintain professionalism under pressure.
• Ability to stand for extended periods and lift up to 30 lbs.
• Competitive hourly wage based on experience.
• Generous employee pet care discounts.
• Health, dental, and vision insurance (for full-time staff).
• 401k
• EAP (Employee Assistance Program)
• Paid Time Off (PTO) and holiday pay.

Compensation:

Base Hourly Rate of $19-25 DOE

This position offers an exciting opportunity to combine exceptional customer service skills with a passion for animal care. We ask all potential applicant's to have a good work ethic, ability to show up to shifts on schedule with a great work attitude and love to work with animals. Must be able to work some/most Saturdays.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.