Client Services Project Manager III

Thermo Fisher; Allentown (Lehigh County); On-site; USD 90,000 - 120,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Client Services Project Manager III to oversee a portfolio of mid-to-senior client projects, delivering end-to-end technical and service engagement. You will be the key liaison between customers and internal stakeholders, ensuring consistent execution from kickoff through closure.

In this role, you’ll shape client strategy, drive process improvements, and support team members while upholding GMP/GxP expectations.

Qualifications

• Advanced degree plus 3 years of PM or client-facing experience.
• Bachelor's degree plus 5 years PM or client-facing experience.
• PM certification (PMP) preferred.
• Experience in clinical trials, pharmaceutical, or biotech industry preferred.
• Strong proficiency in project management methodologies, tools and best practices.
• Budget management, forecasting, and financial tracking skills.
• Ability to work with multiple stakeholders and matrix organizations.
• Foreign language skills beneficial.

Responsibilities

• Manage a portfolio of moderate to strategic client projects end-to-end.
• Serve as the primary liaison between customers and internal teams.
• Ensure consistent project execution from kickoff to closure.
• Identify improvements to client delivery processes and initiatives.

Skills

Project management

Budget management

Forecasting

Communication

Stakeholder management

GMP/GxP knowledge

Salesforce

ERP

MS Office

Education

Advanced degree in Life Sciences

Bachelor's degree in relevant field

Tools

Salesforce

ERP systems

Project management tools

MS Office Suite

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. DESCRIPTION: Join Thermo Fisher Scientific as a Client Services Project Manager III and make a meaningful impact on global healthcare. You'll independently manage a portfolio of moderate to strategic client projects, leading end-to-end delivery of technical and service aspects while developing effective solutions for optimal outcomes. As part of our collaborative team, you'll serve as the key liaison between customers and internal stakeholders, ensuring consistent project execution from initial discussions through completion. This role offers the opportunity to shape client strategy, improve processes, and support team members while contributing to our mission of enabling customers to make the world healthier, cleaner and safer.

REQUIREMENTS:

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in project management or client-facing roles
• Preferred Fields of Study: Life Sciences, Engineering, or health-related field
• Project Management Professional (PMP) certification or equivalent preferred
• Expertise in clinical trials, pharmaceutical, or biotech industry preferred
• Strong proficiency in project management methodologies, tools and best practices
• Advanced skills in budget management, forecasting, and financial tracking
• Demonstrated ability to manage complex, multi-stakeholder projects independently
• Excellent communication and presentation skills, with ability to work effectively at all levels
• Strong problem-solving abilities and record of implementing effective solutions
• Proficiency in relevant systems (Salesforce, ERP, MS Office Suite, project management tools)
• Experience with GMP/GxP regulations and quality management systems
• Proven ability to build and maintain strategic client relationships
• Exceptional organizational and time management capabilities
• Ability to support and guide team members and provide project leadership
• May require up to 25% travel
• Foreign language skills beneficial
• Ability to work effectively in a collaborative matrix organization