Project Support Associate, Client Services

Thermo Fisher; Vacaville (CA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

PTO: 120 hours+

Medical, dental, vision plans

401(k) retirement plan

Employee stock purchase plan (ESPP)

Job summary

Thermo Fisher Scientific Vacaville, CA is seeking a Project Support Associate to manage project documentation, coordinate supply chain activities, and ensure timely, high-quality service delivery for clinical trials. You will work in a small pod with other project managers to shepherd tasks to completion and serve as the primary contact for low-complexity accounts.

You will collaborate cross-functionally to meet client requirements and timelines, build client relationships, and deliver excellent

Qualifications

• High school diploma required.
• 1–2 years of project management experience as a project coordinator, lab technician, or equivalent in a customer-facing environment.
• On-site at Thermo Fisher Scientific Vacaville, CA location.
• Proficiency in MS Office Suite; knowledge of Salesforce, Smartsheet, Jira and TrackWise advantageous.

Responsibilities

• Provides context and drives consensus internally; serves as a customer advocate. Monitors and bills day-to-day project activity; reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing systems; records and captures specifications for each project; uses digital tools for visualization and knowledge sharing.
• Updates internal/external partners on timelines, shipping issues and delays; coordinates production schedules; aids in troubleshooting; contributes to operations documentation.
• Generates, checks and provides required reports to clients.
• Initiates all services in accordance with client timelines.
• Backs up the project management team.
• Follows Good Manufacturing Practices.

Skills

Project coordination

Interpersonal communication

MS Office

Salesforce

Smartsheet

Jira

TrackWise

Multitasking

Client coordination

Education

High school diploma

Tools

Salesforce

Smartsheet

Jira

TrackWise

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. Join our team at Thermo Fisher Scientific and contribute to advancing clinical research. As a Project Support Associate, you'll support clinical trials by managing project documentation, coordinating supply chain activities, and ensuring consistent delivery of services. Work closely with internal teams and clients to support study success while maintaining the highest quality standards. You'll handle project planning, documentation management, and cross-functional coordination to meet timelines and client expectations.

Position Summary

The Project Support Associate works with other project managers in a small pod, helping them manage a group of shared projects. The pod shares responsibility for projects and ensures tasks are completed by an appropriately leveled project manager. This position is tactical in nature and responsible for shepherding tasks to completion, resolving issues within internal procedures, and acting as the primary point of contact for low-complexity client accounts. The team works cross-functionally to ensure that client requirements and timelines are met. Focusing on building relationships with the client and delivering an excellent customer experience.

Job Duties and Responsibilities

• Provides context and drives consensus internally, serves as a customer advocate. Monitors and bills day-to-day project activity. Reports vital issues to team and management.
• Coordinates and assists in setting up and maintaining study filing system, accurately records and captures specifications for each project. Uses digital tools to visualize project landmarks and allow synchronized sharing of knowledge.
• Provides internal/external partners with updates regarding timelines, shipping issues and delays. Coordinates production schedules to work within team capacity and aids in troubleshooting problems. Participates in creation of operations documentation
• Generates, checks and provides required reports to client.
• Timely initiation of all services in accordance with client timelines.
• Backs up the project management team.
• Carries out all tasks in accordance with Good Manufacturing Practices.

Education

High school diploma is required, a degree from an accredited college or university is preferred.

Experience

Position requires 1-2 years of successful experience in project management as a project coordinator, lab technician or equivalent experience in a customer-facing environment. In some cases, an equivalency consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Basic Minimum Qualifications

Must be on-site at our Thermo Fisher Scientific Vacaville, CA location.

Successful candidates will have strong project management skills such as excellent interpersonal, written and verbal communication skills, and the ability to present information and answer questions for clients and management. Will be expected to be able to multitask and coordinate tasks across functional teams while maintaining attention to detail and drive problem solving.

In this team we must be adaptable and able to work in a variety of commercial and custom in-house software. Proficiency in MS Office Suite is required and knowledge of Salesforce, Smartsheet, Jira, and TrackWise are advantageous.

Should be intellectually curious and results oriented.

Occasional travel may be required. The physical demands described above are representative of what is needed to complete this work. However, reasonable accommodation may be made to enable individuals with disabilities to be successful.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $23.04-$34.56.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards