Client Services Professional

TimeKeeping Systems, Inc.; Solon (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

World class benefits

401(k) with match

Advancement opportunities

Job summary

TimeKeeping Systems is looking for a dedicated customer support professional to respond to inquiries, process orders and updates, and ensure continuous coverage during business hours. The role supports sales and technical teams and assists with trade shows and events.

The ideal candidate has strong communication skills, a structured, process-driven mindset, and a track record of reliability and ownership in a fast-paced environment.

Qualifications

• 2+ years of experience in customer support or a similar role.
• Strong written and phone communication skills.
• Comfortable working in a structured, process-driven environment.
• Demonstrates reliability and schedule discipline.
• Can manage multiple priorities while maintaining professionalism.
• Takes ownership of responsibilities and communicates proactively.

Responsibilities

• Respond to customer inquiries via phone and email.
• Process customer orders, quotes and account updates.
• Maintain continuous coverage during scheduled business hours.
• Monitor and manage queue-based customer requests.
• Coordinate availability and escape proactively when coverage is at risk.
• Support sales and technical teams with administrative and client follow-up tasks.
• Assist with trade show and conference preparation as needed.
• Follow defined service and escalation procedures.
• Make every customer's experience an awesome one.

Job description

Responsibilities

• Respond to customer inquiries via phone and email
• Process customer orders, quotes and account updates
• Maintain continuous coverage during scheduled business hours
• Monitor and manage queue-based customer requests
• Coordinate availability and escape proactively when coverage is at risk
• Support sales and technical teams with administrative and client follow-up tasks
• Assist with trade show and conference preparation as needed
• Follow defined service and escalation procedures
• Make every customer's experience an awesome one

We want to talk with you if you ...

• Have 2+ years of experience in customer support or a similar role
• Have strong written and phone communication skills
• Are comfortable working in a structured, process-driven environment
• Demonstrate reliability and schedule discipline
• Can manage multiple priorities while maintaining professionalism
• Take ownership of your responsibilities and communicate proactively

A great place to work

• We're a small company where you can really make a difference
• Great co-workers
• Advancement opportunities as we grow
• World class benefits
• Unsurpassed medical, dental, and vision coverage
• 401(k) program with match

About TimeKeeping Systems

We give our team a great place to work, a great group of colleagues to work with, and a great productthat they can believe in. We are the leader in our industry and recent growth means we are busier than ever. We have an opportunity for an exceptional individual to help us as we grow.

TimeKeeping Systems is a small passionate company, where everyone makes a difference, every day. One way we take care of our people is with competitive pay, a great benefit program, healthcare, dental, vision, disability, and 401(k) with match.

If you are dependable, professional, and ready to make an impact, we would like to speak with you!