Technical Support Professional

TimeKeeping Systems, Inc.; Solon (OH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Unsurpassed medical, dental, and vision coverage

401(k) program with match

Advancement opportunity

Job summary

A growing technology service company in Solon, Ohio, is looking for a Technology Support Professional to join their team. This role involves providing exceptional service to customers through various channels and supporting hardware and software products. Applicants with experience in technical support and a strong customer service attitude are encouraged to apply. This full-time position offers opportunities for advancement and a comprehensive benefits package including medical and 401(k).

Qualifications

• Experience in a technical support or IT management role.
• A 'whatever it takes' attitude about customer service.
• The desire to work with talented and motivated colleagues.
• Experience with cloud management or Microsoft Azure.

Responsibilities

• Provide world-class service to customers via phone, email, and chat for hardware/software.
• Develop and improve knowledge of products and related technologies including networking.
• Possible travel to customer sites for site surveys and implementations.
• Special projects related to product support.

Skills

Technical support experience

Customer service attitude

Knowledge of cloud management

Experience with Microsoft Azure

Job description

We're looking to add a Technology Support Professional to our growing team.

Responsibilities

• Provide world‑class service to our customers via phone, email, and chat for hardware and software products.
• Develop and improve your knowledge of our products and related technologies, including networking, authentication, hosted applications, and database.
• Possible travel to customer sites for site surveys and implementations.
• Special projects related to product support.

Qualifications

• Experience in a technical support or IT management role.
• A "whatever it takes" attitude about customer service.
• The desire to work someplace special, with talented and motivated colleagues.
• Experience with cloud management or Microsoft Azure.

A great place to work

• We're a small company where you can really make a difference.
• Advancement opportunity.
• Unsurpassed medical, dental, and vision coverage.
• 401(k) program with match.

About TimeKeeping Systems

Why is the average employee tenure at Guard1 over ten years? It's because we give our team a great place to work, a great group of colleagues to work with, and a great product that they can believe in.

Our company goals are simple – taking care of our customers, taking care of our employees, and earning a profit – in that order. We believe in giving our team members the trust and resources they need to succeed. One way we take care of our people is a great benefit program, with healthcare, dental, vision, disability, and 401(k) with match.

We are the leader in our industry and we are investing in growth. We are a small passionate company, where everyone makes a difference, every day. This is an opportunity for an exceptional individual to join our team. If you have the superior talent and skills we're looking for, we want to speak with you!

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Information Technology
• Technology, Information and Media